Sam Lopez
Sam Lopez at Lithia Ford Idaho Falls

Sam Lopez

Service Advisor

Lithia Ford Idaho Falls

980 W Broadway St
Idaho Falls, ID 83402

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4.9
17 Reviews
4.9

17 Reviews

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17 Reviews of Sam Lopez

January 05, 2026

Dealership Rating
Employee Rating

As a first time customer the dealership very professional. Sam my service advisor is top notch. He made sure all of my needs were taken care of. I would recommend him to anyone who asks. I will More

by clinttadams
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 06, 2026

Lithia Ford Idaho Falls responded

Thank you for sharing your experience with Sam and the team! We appreciate your feedback and hope to see you again at Lithia Ford Idaho Falls.

December 29, 2025

Dealership Rating
Employee Rating

Never seems like they have enough techs to do the work scheduled. ALWAYS behind on the scheduled appointments More

by Jdlainhart
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 30, 2025

Lithia Ford Idaho Falls responded

Thank you for taking the time to leave a review. I apologize for the inconvenience you've experienced, as this is not the timely service we aim for. If there's anything we can do for you in the future, please let us know. Until next time, safe travels! - The Lithia Ford Idaho Falls Team

Dec 30, 2025

Lithia Ford Idaho Falls responded

Thank you for taking the time to leave a review. I apologize for the inconvenience you've experienced, as this is not the timely service we aim for. If there's anything we can do for you in the future, please let us know. Until next time, safe travels! - The Lithia Ford Idaho Falls Team

December 17, 2025

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Sam in maintenance took great care of me and he keep in touch when they worked on my diff's. He did a great job on my 130,000 mile check up. More

by nealhanson1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Archibald

Dec 17, 2025

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls for service! We will be sure to share this fantastic feedback with Sam and the rest of our team. We hope to see you again down the road. Safe travels!

December 03, 2025

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Employee Rating

Work is performed quickly and properly in a timely manner. Advisors make sure your issues are addressed. More

by jfgriffin10
Service Price Transparency
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Recommend Dealer
Yes
Dec 04, 2025

Lithia Ford Idaho Falls responded

Thank you for the review! We are happy to hear that you are so satisfied with the team here at Lithia Ford Idaho Falls.

December 02, 2025

Dealership Rating
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The service department treats their customers professionally. They try to understand the problem and if needed, they’ll take a ride with you. The service manager, Andrew is great to work with. H More

by nrovig
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Harding, Andrew Archibald

Dec 03, 2025

Lithia Ford Idaho Falls responded

Thank you for sharing your feedback! We are so glad to hear that Andrew and the team were able to give you such a helpful, accommodating experience. We appreciate your business and hope to see you again at Lithia Ford Idaho Falls!

November 30, 2025

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Sam was very helpful with the diagnosis, repair and warranty coordination of my Explorer. I could see he was very busy with many other customer and made sure my service was scheduled and completed on t More

by Chuck D
Service Price Transparency
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Recommend Dealer
Yes
Dec 01, 2025

Lithia Ford Idaho Falls responded

Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

November 24, 2025

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Awesome service, very confident and polite. They took care of the problem with Ford Service backing which I really appreciated. The staff was accommodating made me feel like I was important and More

by Vince
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Recommend Dealer
Yes
Nov 24, 2025

Lithia Ford Idaho Falls responded

Hi Vince, thank you for the kind words! We’re glad to hear you felt confident and valued throughout your experience at Lithia Ford Idaho Falls. We appreciate your trust and support, and we hope to see you again down the road!

November 11, 2025

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Employee Rating

The Tech Tanner and the Service Advisory Mo were Awesome. They took great care of my truck and it runs perfectly More

by buckskinn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Williams, Andrew Archibald , Maurice Smith

Nov 12, 2025

Lithia Ford Idaho Falls responded

We're happy Tanner and Mo went above and beyond to get you back on the road! Thank you for choosing Lithia Ford Idaho Falls and we hope to see you again down the road.

November 02, 2025

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Lithia Ford has great customer service and will take care of you questions concerns and needs in a professional manner. More

by jenkins.whitney
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 04, 2025

Lithia Ford Idaho Falls responded

Thank you for choosing Lithia Ford Idaho Falls and sharing your support. See you next time!

October 31, 2025

Dealership Rating
Employee Rating

You have a winner in the service department with Sam. He takes the time to explain the work on my truck and even brought up the tech doing the troubleshooting and repairs. He is well spoken & comprehensi More

by allegra3201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2025

Lithia Ford Idaho Falls responded

Thank you for your kind words! We're delighted to hear Sam took such great care of you and your truck. We truly appreciate your business and we'll be sure to pass along your praise to him. See you again down the road and take care! - Lithia Ford Idaho Falls

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