Sam McLaughlin

We had an ongoing alarm issue with our car. After multiple visits and leaving our car there for over a week, it still wasn't fixed. We were told the issue "never happened" while sitting in the After multiple visits and leaving our car there for over a week, it still wasn't fixed. We were told the issue "never happened" while sitting in the lot for over a week, yet it couldn't sit at home for more than an hour without alarming. The service department told me they didn't want to just throw parts at it and waste our money, which I appreciated; but for how long things dragged on it also seemed like they weren't motivated to find the issue either. The "We Care" dept did send a mobile tech out to reset the codes which was very helpful, and I was told to call if/when it alarmed again. I did so and was told they would be calling me "early next week" to get a loaner vehicle to us so they could keep it longer. I waited almost a week beyond what I was told before finally calling. I was placed on hold for over 5 minutes before being transferred to voicemail with no warning. I never did receive a call back. We ended up taking the car to a different dealership not owned by David Scott Lee, and the issue was diagnosed in a matter of hours. We did not have to pay for parts ahead of time, and the repair was cheaper than it would have been here. We had our vehicle back in 2 days and have not had an issue since. David Scott Lee dealership has lost all of our future business. More

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Great dealership; white glove service, not pushy. They worked hard for our business, and great follow up afterwards. Will buy again from them! They worked hard for our business, and great follow up afterwards. Will buy again from them! More

by Cfunk36 Verified Customer Verified Customer

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Jeremy and Samatha were both professional and always communicated with the ongoing repairs. Thank you communicated with the ongoing repairs. Thank you More

by kathywarson Verified Customer Verified Customer

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With any service that I have received at David Scott Lee from oil change to Mechanical service I have not been disappointed. Communication is key to success and they deliver from cost of repair and updati from oil change to Mechanical service I have not been disappointed. Communication is key to success and they deliver from cost of repair and updating as to status of parts needing to be ordered. I am very pleased and will be a lifelong customer. Great job team! More

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very satisfied with the service recieved from the dealership, appreciate the help! thanks again for the help dealership, appreciate the help! thanks again for the help More

by MICHAELCHENEY Verified Customer Verified Customer

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Everyone was very friendly and accommodating. Thank you for making everything so easy. Samantha was great and made sure everything was taken care of. Thank you for making everything so easy. Samantha was great and made sure everything was taken care of. More

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The team and DSL in Crestview is top notch! ! The service is amazing and they are always so helpful. ! The service is amazing and they are always so helpful. More

by bigpalomino Verified Customer Verified Customer

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Friendly, professional staff modern, well kept, clean facility; snacks, refreshments and other amenities in the service department area. I brought my new truck in for a second look at the radio/informati facility; snacks, refreshments and other amenities in the service department area. I brought my new truck in for a second look at the radio/information center system. I would not work properly (no audio, except for hissing and crackling out the speakers) when started on several occasions. I left it for trouble shooting. They identified the problem to be a defective amplifier. It was replaced and works fine so far. Great friendly service dedicated to finding and fixing problems. Thank you to the entire service department! More

by winndixie2 Verified Customer Verified Customer

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Great service great people no complaints at all. I highly recommend this dealer to anyone who needs I highly recommend this dealer to anyone who needs More

by ReRee Verified Customer Verified Customer

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Found the truck of my dreams the buying process was great very happy with the entire experience very happy with the entire experience More

by Hlrdelcid1 Verified Customer Verified Customer

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