Sam McLaughlin

I took my car in Thursday morning at 8 for a 2pm oil change. I had a road trip Friday and expressed I was bringing it early so that they had plenty of time to work it in but really needed back as soon change. I had a road trip Friday and expressed I was bringing it early so that they had plenty of time to work it in but really needed back as soon as possible. Sam was super responsive and made notes on my invoice for the needs for the vehicle. By 3pm I started calling and left several messages. By 4pm I got no response so I left work early to find out if my vehicle was ready. 3 guys standing around talking. Noone know anything. Blamed Sam - as she left early before lunch for an emergency. I expressed what were they doing to help her as I look and her desk was just pilled with invoices. I asked if ANYONE was going to even going to call me as they were closing soon. My vehicle was ready but they were not concerned NOR could they actually answer me as responsible adults. They all just looked away as I complained. Her note was clearly on the invoice, but they clearly were not going to help or or any of those customers. More

by MELANIE.GUTHRIE Verified Customer Verified Customer

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Service was great, went through all updates on my Truck and showed me some setting that I didn't know about. Great Service! and showed me some setting that I didn't know about. Great Service! More

by h20waterman Verified Customer Verified Customer

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Everyone was very courteous and helpful. The maintenance was done in a very professional manner, and it was completed in a timely manner. Overall was ""Excellent Service." The maintenance was done in a very professional manner, and it was completed in a timely manner. Overall was ""Excellent Service." More

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The BEST overall automobile purchasing and servicing experience I have ever encountered. This includes the administrative, finance, sales and service departments. If you want to deal with a company that experience I have ever encountered. This includes the administrative, finance, sales and service departments. If you want to deal with a company that has integrity and cares about their customers, go check out...David Scott Lee Buick & GMC in Crestview. Make sure to request Caleb Napier to represent you as your salesperson. In addition, check out their Lifetime Vehicle Warranty. They deserve an A+++ rating. More

by JLSCOTTUSA Verified Customer Verified Customer

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I was very impressed with the service department with their communication as to when I should have my vehicle back and the updates as to when they as to the parts needed to make the repairs. I won't us their communication as to when I should have my vehicle back and the updates as to when they as to the parts needed to make the repairs. I won't use another service department if I don't have to. A+ More

by DONERTCONST Verified Customer Verified Customer

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They are usually booked up and I have to wait two weeks to get an oil change, but like going there anyway. to get an oil change, but like going there anyway. More

by BECKYHORNE99 Verified Customer Verified Customer

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Tony our salesperson did a great job! Service department was good as well. Thank you Service department was good as well. Thank you More

by russell_scott Verified Customer Verified Customer

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Always going above and beyond! ! Communication is wonderful and service is always completed in a timely manner! ! Communication is wonderful and service is always completed in a timely manner! More

by kiminoles Verified Customer Verified Customer

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In time pick up, thorough inspection, rinsed the vehicle and brought it back right away. and brought it back right away. More

by floridagulfcoastfamily Verified Customer Verified Customer

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Great service and so easy to work with. I appreciate how positive everyone is from sales to service. I appreciate how positive everyone is from sales to service. More

by haydenmt Verified Customer Verified Customer

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