Sam Mercado
Sam Mercado at Lou Bachrodt Chevrolet Coconut Creek

Sam Mercado

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.4
215 Reviews

Languages Spoken

English English

4.4

215 Reviews

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215 Reviews of Sam Mercado

August 17, 2026

Dealership Rating
Employee Rating

Sam was extremely helpful and knowledgeable. Within two hours, he exchanged the seat cover on my brand new corvette. His patience and attention to detail and were top notch. Can’t thank Sam and More

by Favata02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2026

Lou Bachrodt Chevrolet Coconut Creek responded

Our team is pleased we could exchange the seat cover on your Corvette Stingray in just two hours. Your praise for Sam’s expertise, patience, and attention to detail, along with our commitment to excellence and customer care, means a lot to our service department.

July 21, 2026

Dealership Rating
Employee Rating

Sam did a great job getting my car in and out of service. He checked my extended warranty, and about $600 worth of work was covered. Couldn’t by happier. Thanks for making those calls Sam. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for sharing your Chevrolet Camaro service experience with Sam. We’re glad he secured $600 of coverage under your extended warranty and kept your service on schedule.

April 26, 2025

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In had an appointment 9am for a simple key activation, I took an Uber home because it was no transportation available to my house. Adviser toll me no later than 2 hrs. He call me for pick up at 3pm. I had t More

by LAT0476
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 30, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (954) 247-3000.

April 21, 2025

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Thank you for taking care of me and my car. I will continue to come back More

by NO-BIGGIE
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Recommend Dealer
Yes

Other Employees Tagged: Frank Benvenuto

Apr 23, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 03, 2025

Dealership Rating
Employee Rating

SO RIDICULOUSLY EXPENSIVE, but I mean it is a dealership, also everyone there is very friendly. More

by KMARES1885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our General Sales Manager at 954-247-3000 when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 31, 2025

Dealership Rating
Employee Rating

Sam my service manager always makes repairs smooth and easy. Does a great job taking care of everything More

by rsteiner714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your kind review, we are happy to pass along your comments to Sam here at Lou Bachrodt Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

Dealership Rating
Employee Rating

Very good service. I have always brought my car for all service to this dealership. More

by taq2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2025

Dealership Rating

His communication skills suck. He needs to get a new job. I will never go to this dealership again waited three hours for windshield wipers in a filter.. And I came early for the a More

by Hmattier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2025

Lou Bachrodt Chevrolet Coconut Creek responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact us at (954) 247-3000 so we can work with you to make this right.

September 02, 2024

Dealership Rating
Employee Rating

took 6 weeks to get truck back. no on returned my calls, had to go there on a saturday and still no answers. this is the second time for bad service. need to find new dealership for More

by jkbarbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 06, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager Jason Levy at jlevy@loubachrodt.com, or 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

July 24, 2024

Dealership Rating
Employee Rating

The oil was replaced and It has not been updated in the car control. I continue to receive prompts to make an appointment and the app and the car dashboard keep the oil alert low. More

by Rogério Cavalheiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 26, 2024

Lou Bachrodt Chevrolet Coconut Creek responded

Rogério, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager, Jason Levy at jlevy@loubachrodt.com, 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us.

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