Sam Mercado | Page 2

First of all . . I was early for scheduled appointment. My service advisor Sam greeted me within a few minutes .. told me he was process the service immediately.. . I was early for scheduled appointment. My service advisor Sam greeted me within a few minutes .. told me he was process the service immediately.. The service was completely within a timely manner. More

by JAQCANN Verified Customer Verified Customer

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Service was quick and the staff is so friendly. Thanks Sam from service and Renée and Jason from sales! Thanks Sam from service and Renée and Jason from sales! More

by hjackson0 Verified Customer Verified Customer

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Matt was an awesome rep most patience person I've met & pleasure to work with pleasure to work with More

by VIOLET663 Verified Customer Verified Customer

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If I could give a zero I would it was the worst service I’ve ever received at Lou Backroad Chevrolet. I waited two hours for oil change when people that came in to get their brakes fixed and other issues w I’ve ever received at Lou Backroad Chevrolet. I waited two hours for oil change when people that came in to get their brakes fixed and other issues were leaving before me and they had arrived after me I never was able to sign off on any of the information I also asked for them to check on the recall for the wiper blades and he said oh no there’s no recall yet I received an email and a letter in the mail the next day it was also left outside not offered any water or any kind of service whatsoever after I went in and I could see that my car was still hanging and they weren’t doing anything yet I will never go back to Lou Backroad Chevrolet and they never will get service or but I will never buy another car from them ever again More

by GDDAMRON Verified Customer Verified Customer

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Waiting room was very clean and the workers were very pleasant , the wait wasnt too long pleasant , the wait wasnt too long More

by Dreacannon1 Verified Customer Verified Customer

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Very fast didn't wait more than an hr and very friendly staff. Thank you guys staff. Thank you guys More

by EDDYLALO85 Verified Customer Verified Customer

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Mr Samuel is a very nice and patient advisor, thank you for your experience and knowledge. for your experience and knowledge. More

by MULKEY Verified Customer Verified Customer

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I’m frustrated with the advisor, he doesn’t care about the client. I went there two times, they didn’t solve my car problem and said that the noise is normal. I don’t want to go back there and I’ll neve the client. I went there two times, they didn’t solve my car problem and said that the noise is normal. I don’t want to go back there and I’ll never recommend this service department. Sam was the advisor, he should get trained before start to deal with people. More

by marciogama@me.com Verified Customer Verified Customer

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Great service and friendly good recommendation took good care of my vehicle courteous with a smile care of my vehicle courteous with a smile More

by RollTide Verified Customer Verified Customer

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Extremely well-organized . I received a text message as a reminder . I was there on time and I did not have to wait and they seem to know what I expected. It's a thumbs up for I received a text message as a reminder . I was there on time and I did not have to wait and they seem to know what I expected. It's a thumbs up for me. More

by c_coast1 Verified Customer Verified Customer

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