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Sam Mercado

Overview Reviews (213) Inventory (425)

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Sam Mercado

Sam Mercado | Page 8

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.0

213 Reviews

Overview Reviews (213) Inventory (425)

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English

4.0

213 Reviews

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213 Reviews of Sam Mercado

March 29, 2022

Dealership Rating

Employee Rating

Sam is always the most friendly and professional. Always willing to assist, perfect atutude. Very professional Always willing to assist, perfect atutude. Very professional More

by Jonathanlouback

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 31, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Jonathan, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 24, 2022

Dealership Rating

Employee Rating

This could be the worst service that I have done to any of my cars. The place was empty although I had to wait 10 minutes to be attended by one of the “service representatives”, who treated me very rude. of my cars. The place was empty although I had to wait 10 minutes to be attended by one of the “service representatives”, who treated me very rude. I asked for an oil change and tire rotation and the only did the oil change, I also asked for a code check and the “representative” Sam Mercado told me that my car had a dent and they WONT check anything. They apparently cleared the code but it went up again right after took off. I have unfortunately 1 more service from the pack I bought and have to come back, but I wish I could never go back to that dealer again. What a disappointment, they don’t even have a shuttle service and treated people like crap. More

by ehileen.garcia

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Mar 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Ehileen, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

March 24, 2022

Dealership Rating

Employee Rating

Great team, always happy with the service. word word word word word word word word word word word word word word word word More

by INCEOW44

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 24, 2022

Dealership Rating

Employee Rating

The Service Team has never disappointed me. They are personable and professional, always willing to answer questions. They are personable and professional, always willing to answer questions. More

by JANICEML

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter

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Mar 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Janice, Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater

March 23, 2022

Dealership Rating

Employee Rating

Something must improve on communications. Slow to reply to messages Need a sense of urgency Slow to reply to messages Need a sense of urgency More

by willieprince1026

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Willie, We are very sorry we did not respond to your message faster. We are working on this! Thank you for letting us know, so that we can improve! We appreciate you, your business and most of all your impute!!

March 22, 2022

Dealership Rating

Employee Rating

They are professional, knowledgeable and friendly. I always service my vehicles here, and have never had a bad experience. I always service my vehicles here, and have never had a bad experience. More

by deanna.alexander96

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Dealership Rating

Employee Rating

Que buen trabajo gracias por la buena atencion lo llevare para el can it de aceite para el can it de aceite More

by remrodriguez

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

March 22, 2022

Dealership Rating

Employee Rating

Went there to get service done to car they told me what was wrong but didn’t order any of the parts after telling me it would take 2 weeks to get and nothing was ordered just a part they ordered back in No was wrong but didn’t order any of the parts after telling me it would take 2 weeks to get and nothing was ordered just a part they ordered back in November 2021 that they didn’t even put on, on the next visit More

by Marcus

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Chris Potter

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Mar 24, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Marcus, We are very sorry for the delay of your new parts. Thank you for letting us know what we did wrong so we can improve! We appreciate you and your business!!

March 20, 2022

Dealership Rating

Employee Rating

Good service. Kept well informed. All work completed ahead of scheduled time. Will return as needed Kept well informed. All work completed ahead of scheduled time. Will return as needed More

by rudnickway

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shawn Biskup, Edward Mendez, Matthew Gonsalves , Kuwayne Clarke, David Hirsch, Priscilla Macias, Chris Potter

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Mar 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

March 18, 2022

Dealership Rating

Employee Rating

Clean professional detailed great customer service with you wonderful service with I had bought my car there you wonderful service with I had bought my car there More

by Jobinson541981

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gonsalves

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Mar 21, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

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