Sam Munoz

I called & made an appointment to have my car serviced ( there was a recall on the oil pump). They took my information i sent them the information they asked for. They made my appointment for 2 weeks later there was a recall on the oil pump). They took my information i sent them the information they asked for. They made my appointment for 2 weeks later because they needed to order the part . I go there for my appointment they inform me they dont have the part. They could have called me before I took the time to drive down there & make arrangements to get picked up. They have done this before. I am never going back there again. I was also told by someone who knows this dealership that they dont use Ford parts for repairs & they take your car to an outside mechanic. Beware of Ford Montebello. Horrible way to treat a customer!! More

by IRENEAGUILAR43 Verified Customer Verified Customer

Report | Print

good raputation and after sales services ,highly recomment friends to buy vechicls on this dealer recomment friends to buy vechicls on this dealer More

Report | Print

The people are really friendly here to answer all the questions about the car, and when I decided to purchase, they finished all the things fast with no add on fees. questions about the car, and when I decided to purchase, they finished all the things fast with no add on fees. More

Report | Print

Sales person was very helpful and took the time to explain features on the vehicle I was interested in. Excellent customer service. explain features on the vehicle I was interested in. Excellent customer service. More

Report | Print

A nightmare that wont end Purchased a used vehicle that turned out to be faulty and not in good condition have not gotten any help from the service department or upper manageme Purchased a used vehicle that turned out to be faulty and not in good condition have not gotten any help from the service department or upper management. The vehicle broke down on us twice in one week. Dealership wont cancel my contract due to the vehicle not being in good condition. They sold us a lemon and they wont even address the situation. The only two people that have been in contact with us and have been helpful have been frank and Freddy. Dont purchase a used vehicle at this dealership More

Report | Print