Sam Namman

I had an absolutely terrible experience with Jim McKay Chevrolet in Fairfax, Virginia, and especially with the salesperson, Sam, who sold me the vehicle. His lack of communication and failure to follow up Chevrolet in Fairfax, Virginia, and especially with the salesperson, Sam, who sold me the vehicle. His lack of communication and failure to follow up made an already horrible situation even worse. I am writing this review to warn other buyers so they don’t experience what I went through. I purchased a Range Rover Sport from this dealership, and within just two minutes of driving it off the lot, the vehicle started having serious problems. The engine was shaking badly, the check engine light was flashing, and the airbag warning light, air suspension warning light, and battery warning light were coming on. The vehicle also had serious engine problems, faulty air suspension, and arm bearing issues. I returned to the dealership three or four times, driving approximately 45 minutes each way, giving them multiple opportunities to fix these problems. Unfortunately, nothing was properly resolved. To make matters worse, they sold me an extended warranty for nearly $7,000, advertising it as bumper-to-bumper coverage. Every time I complained, they reassured me that I had a warranty and everything would be covered. However, after taking the vehicle to an authorized Land Rover dealership, I received an estimated repair bill of $13,000–$14,000. The warranty company refused coverage, explaining that previous engine modifications and alterations, including red zip ties, affected the warranty eligibility. I paid nearly $7,000 for protection that is not covering the repairs I was repeatedly promised would be covered. I feel completely misled. The dealership also claimed certain maintenance services had been performed, including changing the spark plugs. However, Land Rover informed me those services had not been performed as represented. I am also seriously concerned about how this vehicle passed Virginia state safety and emissions inspections. After consulting with five different mechanics, I was told that, based on the problems they observed, the vehicle should not have passed inspection. Regarding Sam, every time I contacted him, he would say, “Let me call you back in ten minutes,” but he never called. I constantly had to chase him and make repeated 45-minute trips to the dealership just to get answers. This experience has cost me an enormous amount of time, money, and stress. Instead of enjoying my Range Rover, I have been dealing with major mechanical and safety-related problems, repeated dealership visits, a nearly $7,000 warranty that isn’t providing the promised coverage, and potentially $14,000 in repairs. I understand that used vehicles can have mechanical issues, but selling a vehicle with serious problems, failing to resolve them after multiple visits, misrepresenting maintenance services, and repeatedly making promises about warranty coverage that ultimately did not materialize is unacceptable. More

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Sam at Jim McKay Chevrolet was absolutely outstanding. Even though I didn’t purchase a vehicle, he treated me with professionalism, patience, and genuine respect from start to finish. No pressure, no game Even though I didn’t purchase a vehicle, he treated me with professionalism, patience, and genuine respect from start to finish. No pressure, no games, just excellent customer service and a great attitude. You can tell he truly cares about people and takes pride in what he does. Jim McKay Chevrolet has a great salesperson on their team. Highly recommend asking for Sam. More

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