Sam Obenchain | Page 3

Nissan Versa Very thorough salesman...not your usual car sales experience. LOL I've bought a lot of cars in the past, and this was my best experience. ...and I Very thorough salesman...not your usual car sales experience. LOL I've bought a lot of cars in the past, and this was my best experience. ...and I love my new car! More

Report | Print

Drove through a blizzard for our new Maxima We drove 5 hours through a blizzard to get our new Maxima. We searched many hours for the best price and saved big at M'Ladys. Great people. We drove 5 hours through a blizzard to get our new Maxima. We searched many hours for the best price and saved big at M'Ladys. Great people. More

Report | Print

New Car, Great Experience I had been looking for a new car for weeks and was struggling to find the right fit when it came to low miles and something in my price range. Stopped I had been looking for a new car for weeks and was struggling to find the right fit when it came to low miles and something in my price range. Stopped by M'Lady Nissan in the early afternoon and not only did they find me the right car, but the right deal as well. They never kept me waiting for too long and each and every member of the staff was kind and courteous. I had an incredible experience as a first time car buyer and recommend M'Lady Nissan to anyone in search of a new or used vehicle. Thanks for everything! More

Report | Print

M'Lady People were very nice. I bought a good car at a good price. I Believe the extended warranty will save us in the long run. People were very nice. I bought a good car at a good price. I Believe the extended warranty will save us in the long run. More

Report | Print

Very Dishonest! Bait and Switch EXPERTS! If I could give this dealership negative stars I would! The 2011 Murano that I leased through M'lady Nissan was nearing its expiration. After being If I could give this dealership negative stars I would! The 2011 Murano that I leased through M'lady Nissan was nearing its expiration. After being inundated with phone calls and voice mails (which I've saved) by Eddie Coville-even after I told him to stop calling and let me make a decision on my own, for convenience sake, I went to M'lady Nissan to trade in my 2011 Murano for a new one that was supposed to have the same options for the same monthly payment with no money down (which I have a text from Eddie Coville stating these particulars). During the signing process, Eddie Coville tried to get a $500 down payment, which he angrily removed when I showed him the text HE sent me. Oddly, in the finance office, I was required to give them a check for the first payment. Eddie Coville stated that Nissan makes the dealership take the first payment. A week later, I got my first statement from Nissan. How sneaky! The day after purchasing the new car I couldn't find the button for the heated steering wheel, so I called Eddi Coville-my fast talking salesman. He proceded to laugh and told me that there isn't one. When I said that may be a problem and I might not want the new car, he quickly cut me off by saying there wasn't anything he could do that day, since it was a Saturday, and he'd call me Monday with a solution. He didn't. I called and spoke with Mir Ali-the alleged sales manager. He was rude and indignant toward me, and said he'd look into things and call me back later that day. He didn't. Five days passed before I got a call from ANYONE at M'lady Nissan, but the young man calling was still trying to get me to trade in my 2011 Murano. Really? I proceded to tell this young man named Bret my story. He was very understanding, saying that if it were him, he'd be really upset too. He promised to pass my information along to his boss-Sam Obenchain-and assured me that he'd call me Monday, as I work every Saturday and am unavailable to take phone calls. He called Saturday anyway, leaving a message that he'd call back Monday. No surprise...he DIDN"T! At 5:00pm Monday, 10 days after this rotten experience began, I called Sam Obenchain. He was very snotty with me asking "What do you want us to do?" I gave him 3 suggestions-install a heated steering wheel, lower my payment, or install a remote start and I can heat up the whole interior myself.Each suggestion was countered by Sam Obenchain with a "What if that's not an option?" I thanked Sam for his time,and said that I wanted to speak directly to Jim M'lady. I had been told by some one working there that he was going to be at the dealership the next day (Tuesday). Sam Obechain assured me that Jim M'lady would call me that very next day...HE DIDN'T!!! I've taken my complaint to Nissan Customer Care, who've opened an official case file and have made at least 4 attempts to resolve my issue. Mir Ali said they should be able to install the remote start, but he had to "run it by" his general manager Sam Obenchain. Customer Care has had no resolution either. Mir will no longer accept their calls, nor will he return them. This has all gone on with Eddie Coville knowing that I need another car for my kids in a couple of weeks. I'll be contacting our States Attorney next. Case #14185367 More

Report | Print