Sam Pacella | Page 3

DISGUSTED! My wife and I bought a 2021 Chevy Silverado with low miles on it, love the truck but not the service. The truck has a low idle miss, runs rough, it’s My wife and I bought a 2021 Chevy Silverado with low miles on it, love the truck but not the service. The truck has a low idle miss, runs rough, it’s very “present”. I get several notes from the service advisor that they’re not finding anything wrong even a note that these truck do this. So you’re admitting there’s a miss? While it’s there they noted the horn not working properly (which was that way when picked up) they want to charge me $350 to fix it!!! They charged me $110 to diag the miss, I had to pay that. This truck is not supposed to idle like this!!! Shall I stop and ask to sit in another truck compatible to mine to witness that rough running also? I bet it doesn’t. I’m completely disgusted with Ciocca Chevy in Quakertown. Never ever again! What an awful experience. My salesman,,, great guy! More

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Overcharged f pr a cabin air filter which the part according to GM IS 9.00 and I was charged 89.99 according to GM IS 9.00 and I was charged 89.99 More

by bdette6267 Verified Customer Verified Customer

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Everything was great! Thank you to the staff that helped me out. I will be back. Thank you to the staff that helped me out. I will be back. More

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Amazing dealership. Sam and Dom were extremely helpful with all aspects of purchasing my corvette. I highly recommend them. Sam and Dom were extremely helpful with all aspects of purchasing my corvette. I highly recommend them. More

by LEPPARDCLAW Verified Customer Verified Customer

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The dealership is very clean with friendly people, they explain things very clearly to you. explain things very clearly to you. More

by bigfootbolton Verified Customer Verified Customer

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I wouldn't go anywhere else to service my vehicles. Always a good experience there. Always a good experience there. More

by Erica Prokurat Verified Customer Verified Customer

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Dom and the team made sure we were completely satisfied. Second purchase from them in three months! Look forward to many years of great service. Second purchase from them in three months! Look forward to many years of great service. More

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Allen made this a great experience! Genuinely cares about his customers! My daughter had just had a horrific accident that totaled her car (not her fault) and Allen obviously was concer Genuinely cares about his customers! My daughter had just had a horrific accident that totaled her car (not her fault) and Allen obviously was concerned for her and wanted her to get a great new ride. The whole experience with Allen and Ciocca was a great one! Ben (finance guy) was also excellent!! My husband is in the market for a new car and Allen and Ciocca are on our radar!! Thank you for your service in the Marines, Allen!! More

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BUYER BEWARE! I drove from Allentown to Quakertown to purchase a used 2016 Chevy Cruze Limited LS (stock #20169044: VIN# 1G1PC5SG7G7149044). It was advertised with I drove from Allentown to Quakertown to purchase a used 2016 Chevy Cruze Limited LS (stock #20169044: VIN# 1G1PC5SG7G7149044). It was advertised with 15,809 miles for $13,949. The salesman was wonderful but the management team was horrible. Both the finance (warranty department) and the sales manager were rude, untruthful, and seemed to come across that we were bothering them during their down time. They would not negotiate on their price on the car for more than $250 off the asking price. When I asked if they would inspect the car because inspection was due shortly, the sales manager said that that would cost him over $100 to inspect it so he said that he would only take $150 off the car if I wanted the inspection. He claimed he had to put a lot of money into this car, which then caused me to pause and question why a car with only 15,000 miles needed so much work and I asked for the service record. I come to find out that the engine was replaced with a USED engine that they cannot tell me how many miles are actually on the installed, used engine. If I would not have asked, they would not have told me that while the car is being advertised as 15,000 miles, that is not actually what the engine has on it. The scarier part is, the sales manager didn't seem to understand the difference between original miles and engine miles and why it made so much of a difference. NEVER go there! Go literally anywhere else! These guys are crooks and selling a car with a used engine, without knowing the mileage on that engine, sounds a touch illegal to me and I hope they get caught. BUYER BEWARE More

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