Sam Stewart | Page 10

Great people, kind, want to do what is right. Clean and fast and kind. I enjoy my service experience there Clean and fast and kind. I enjoy my service experience there More

by MICHAELP5 Verified Customer Verified Customer

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I had an excellent experience at this location. Everyone was kind. Bryson was knowledgeable and very easy to speak to. Everyone was kind. Bryson was knowledgeable and very easy to speak to. More

by malennayong Verified Customer Verified Customer

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I am a customer who books an appointment every time for my service but on 12/10 I arrived for my already scheduled appointment only to see that the guest in front of me does not have an appointment but was my service but on 12/10 I arrived for my already scheduled appointment only to see that the guest in front of me does not have an appointment but was told his wait would be 2 hours due to him not having an appointment. Now I’m a little annoyed because I should be getting checked in b fire someone who does not have an appointment scheduled.So they proceed to take his car back before mine during my wait multiple people from the business greeted this customer which led me to believe he was someone who was known to the business. So two hours pass and now I’m looking for my car because 2 hours is to late to wait for a simple oil change and tire rotation. So while looking around I notice that the customer who did not have an appointment but he is now checking out before me and I had an appointment.In the future this should not happen if it does what’s the use of booking an appointment when anybody can just walk in from the street and leave before someone who has an appointment scheduled it’s bad business practice and for that reason I will drive a hour to get my service done before I visit this place of business again. More

by shahara Verified Customer Verified Customer

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I first made an appointment for my vehicle 2 weeks in advance. I dropped the car off early on the scheduled day, a Monday. After three days, I had not heard anything back from the service department. advance. I dropped the car off early on the scheduled day, a Monday. After three days, I had not heard anything back from the service department. After calling at least 6 times, I found out that my service advisor was not there and was told that my car had not even been diagnosed yet. The next day, again after calling several times, I finally spoke with the service manager. I was told that they weren't sure what the problem was and were checking with "Kia" to see if the warranty would cover. I was also told that I could get on the waitlist for a loaner car. Fast forward to now 8 days in the shop. After calling several times again (remember that my "service advisor" does not answer his phone or return phone calls), I was told today that they have not even looked at my car yet. Either someone is lying, or no one there knows what's going on, or both, but either way, 8 days in the shop, not one pro-active call to me, and no answer about what is wrong is the worst service ever. More

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Brought my vehicle in to get checked out because it was giving me issues and is still under warranty. After having my car for several days they said nothing is wrong. During the pick up we went to talk to giving me issues and is still under warranty. After having my car for several days they said nothing is wrong. During the pick up we went to talk to them to see if we could better explain the issue, because it only occurs when the car reaches 45 mph, they told us they lost multiple employees that day and could not help us. So now I have to make an appointment at another dealership. More

by Skloorfain Verified Customer Verified Customer

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Everyone was great and the service was great. It also was super quick and clean too! It also was super quick and clean too! More

by SPILLMANAJ Verified Customer Verified Customer

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Easy to schedule, professional service and quick turnaround. Also did a great job explaining the work to be done turnaround. Also did a great job explaining the work to be done More

by CGW Verified Customer Verified Customer

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I have always been satisfied with the service I receive from Jim Ellis Kia. Keep up the good work! from Jim Ellis Kia. Keep up the good work! More

by RYAND4 Verified Customer Verified Customer

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This is my second purchase at Jim Ellis Kia. I’ve always had a great experience with the sales and service teams. I’ve always had a great experience with the sales and service teams. More

by Liz.russell1023 Verified Customer Verified Customer

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Mark was awesome and very eager to help. Explained and.communicated the process and next steps very well. He’s a good dude. Give him a promotion and a raise. Explained and.communicated the process and next steps very well. He’s a good dude. Give him a promotion and a raise. More

by snow2005 Verified Customer Verified Customer

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