Terrible Dealership.
They sell you cars without having the title and make you wait four months for license plates. They will tell you it’s the DMV that is responsible for
They sell you cars without having the title and make you wait four months for license plates. They will tell you it’s the DMV that is responsible for the delay. Bad business practice and not ethical. They only care about the sale. I would never recommend this dealership to my worst enemy. Horrible experience.
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by Don’t buy at Beaverton Mercedes
Dec 14, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
I was forced to buy this Stargard accessory when I didn't
want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tric
want it. They told me it cannot be removed. Later I found out from their marketing email stating this accessory can be removed. Now I feel being tricked and lied to. What's more, after one month of purchase I still haven't received the activation email from Stargard. So basically I overpaid $1000 for the car. I don't care anymore if I will eventually received this Stargard activation. Normally people would forget about this and move on with their new car, but to me this practice is wrong and unethical and must be stopped.
Following up:
I responded to a private message from their rep, but received no more response in regards to this issue. Via text messages, they agreed to issue me a refund for the Stargard accessory on January 6 2024. After two weeks with no check in my mailbox, I followed up and was told that it would take 6 to 8 weeks. Today is March 13, more than 9 weeks later, and I'm still waiting for the check. I highly doubt they even issued it.
Again, completely unacceptable. Down from Two Stars to One Star. I will no longer be buying from this dealer, regardless of how good the deal is.
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by JY
Verified Customer
Verified Customer
Nov 29, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
I went to Beaverton Nissan to look at used Mercedes.
I was told "you can't afford that". She didn't run my credit nor knew I had cash. Thankfully, I found my dream car with you. I was treated with resp
I was told "you can't afford that". She didn't run my credit nor knew I had cash. Thankfully, I found my dream car with you. I was treated with respect and kindness.
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by KRNRUDY
Verified Customer
Verified Customer
Other Employees Tagged:
I think Adora
Nov 05, 2023 -
Mercedes-Benz of Beaverton responded
Thanks for your feedback on your recent visit to Mercedes-Benz of Beaverton. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Very disappointed that the manager wouldn’t take more
time to look at the weird paint marks on our side door. I noticed them when we purchased the car bought thought it was because the car was just washe
time to look at the weird paint marks on our side door. I noticed them when we purchased the car bought thought it was because the car was just washed. Didn’t take the time to let us bring it in so they could see the situation. They just tried to say it was hard water and the mark wasn’t there in their pictures. Wouldn’t tell others to give them business.
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by SMITHBACA
Verified Customer
Verified Customer
Nov 08, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Overall Good experience so far purchasing the car!
Service can use more friendlier staff. They were a bit rude when I had the lease
Service can use more friendlier staff. They were a bit rude when I had the lease
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by Kalpana142
Verified Customer
Verified Customer
Other Employees Tagged:
Vadim Balashov, Ryan Kritz. Great job!
Nov 03, 2023 -
Mercedes-Benz of Beaverton responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that the sales team met your expectations. Thank you again for choosing Mercedes-Benz of Beaverton, we look forward to having you as one of our valued customers for many more years to come!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
I had a great experience with Mercedes Benz of Beaverton.
They are very helpful and reliable.
They are very helpful and reliable.
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by ERICKODESCH
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Heinetz, Jeremy Price
Nov 03, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for sharing your experience with us, Erick! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Awesome experience.
Everyone who helped me out was outstanding and professional. This is the dealership that I want want to go back to if I were to purchase another car.
Everyone who helped me out was outstanding and professional. This is the dealership that I want want to go back to if I were to purchase another car.
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by QIXING12628
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Heinetz
Oct 29, 2023 -
Mercedes-Benz of Beaverton responded
Thanks for sharing your thoughts about your experience with Mercedes-Benz of Beaverton. We appreciate your business and hope to see you again soon!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
He was very Detailed and thorough.
Knowledgeable and just really awesome. Thanks for the attention
Knowledgeable and just really awesome. Thanks for the attention
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by SJLEHRFELD
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Heinetz
Oct 16, 2023 -
Mercedes-Benz of Beaverton responded
It's great to hear that we able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Beaverton!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
They were amazing.
My salesperson Samantha was Awesome! Would highly recommend buying from them and having Samantha as your salesperson.
My salesperson Samantha was Awesome! Would highly recommend buying from them and having Samantha as your salesperson.
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by DAVID C MCKENZIE
Verified Customer
Verified Customer
Other Employees Tagged:
Bo Hwang
Oct 02, 2023 -
Mercedes-Benz of Beaverton responded
Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton.
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Thien Do really made my year with his professionalism!
It’s a dream come true!
It’s a dream come true!
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by kumarir2014
Other Employees Tagged:
Thien Do, Chris Myers
Sep 28, 2023 -
Mercedes-Benz of Beaverton responded
Thank you for choosing Mercedes-Benz of Beaverton. Your feedback and rating mean a lot to us. We're glad Thien was able to help, and we hope to see you again!
Best Wishes,
Jonathan Young
(503) 296-1700
jony@lithia.com
Sep 28, 2023 -
kumarir2014 responded
I had great experience dealing with Samantha in sales and Thien in finance. Both are good in the communication field. I got the SUV I came for! I’ll never forget how they made it happen! All smiles from me and my family. 😁
Just had my first A service from the service department at Beaverton Mercedes. Very professional and down to earth communication skills with their team. Highly recommend the services! 👌🏾