Samantha Cesani | Page 11

Took car in for a specific reason that was already diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She diagnosed and a known issue, the air block next to compressor was leaking for rear air bags. Said it when scheduled and again when dropping off. She stated it was a 215 diagnostic fee and I said fine but I’m telling you what it is as well. When I got the diagnostic video the tech recommended that we replace the rear airbags because that was most common. I told him that the bags were replaced 7 months ago and the problem was the airlines going into the block were stripped and leaking. I was called back and quoted an additional 650 dollar diagnostic fee bringing the total for diagnostics to 850 dollars to just look at what we already knew the problem to be. I went to dealership to pick up my car and asked to speak to service manager. He never came out to talk to me and instead just waived the original 215 dollars. I took the car home and in less than 2 hours I removed wheels and inspected the rear bags, I dropped the panel to get access to the air block. Sprayed the block with soapy solution and confirmed the air block was leaking. we dropped the compressor and changed out the block and put everything back together in a total time of 2 hours. The reason I was bringing it to the dealership was 10 days prior while in Dallas TX I suffered a stroke and spent 5 days in the hospital. I did not want to deal with it. However after this experience with the dealership I strongly believe that you are taking advantage of people. If I would have followed your techs suggestions and replaced air bags I would have got my car back and the issue of the leaking block would have not been fixed. Also you wanted 850 dollars to diagnose something that took 2 hours to fix. More

by shawn.leighman Verified Customer Verified Customer

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Always do a fantastic job at BMW of Bakersfield. Friendly and do the job right! Friendly and do the job right! More

by MIMIESaro Verified Customer Verified Customer

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Knowledgeable, friendly, helpful, efficient and cost effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I hav effective. I have lived in several different southern California cities and have used various BMW dealerships. This by far the most consistent I have used. More

by DAVID@CROSLEYRESOURCE.COM Verified Customer Verified Customer

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I was able to schedule regular service easily and overall experience went smoothly except pick up. experience went smoothly except pick up. More

by Surag Gohel Verified Customer Verified Customer

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The recall was performed in less than a day with an auto inspection included which I appreciated inspection included which I appreciated More

by RANDAJHUNTER Verified Customer Verified Customer

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Took for Diagnostic, didn’t top fluids as said. Not happy I won’t take to BmW again. Not happy I won’t take to BmW again. More

by RALUQUE09 Verified Customer Verified Customer

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Sam in service is great and always helpful. It’s nice to always have a loaner also. It’s nice to always have a loaner also. More

by GOEHLERVAF Verified Customer Verified Customer

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I appreciated the video and the explanation of what was being checked on my vehicle. being checked on my vehicle. More

by LUCIEROSE48 Verified Customer Verified Customer

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Everything was great, until when the vehicle was done and time for pick up. There was a bit of chaos, but they had just sold their collision division. So kinda expected to happen. The main office did their b time for pick up. There was a bit of chaos, but they had just sold their collision division. So kinda expected to happen. The main office did their best to iron it out. They were very friendly and helpful. More

by ndknightz1 Verified Customer Verified Customer

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They were very friendly and efficient. My advisor was very attentive. The service center was clean and organized. My advisor was very attentive. The service center was clean and organized. More

by JETBLACKUS Verified Customer Verified Customer

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