Samantha Cesani | Page 5

On this occasion, Sam was my service rep. She was professioinal, friendly and kept me in the loop. It should also be noted that Roger and Scott also consistantly provide OUTSTANDING custome She was professioinal, friendly and kept me in the loop. It should also be noted that Roger and Scott also consistantly provide OUTSTANDING customer service.. All 3 are the kinds of employees that encourage customer loyalty. They should all receive recognition for their excellence. More

by NOLANFAMILY661 Verified Customer Verified Customer

Report | Print

Always excellent service. Professional, courteous on time service. Great work. Car always returned shiny and clean. Professional, courteous on time service. Great work. Car always returned shiny and clean. More

by KATTYMOUSE00 Verified Customer Verified Customer

Report | Print

Both Sam and Roger were excellent in their communication and quality of service. The service center is great. and quality of service. The service center is great. More

by Jessica Mosley Verified Customer Verified Customer

Report | Print

Every single time we have dealt with Amanda she gives us horrible costumer service. Someone else had to tell us the status on our vehicle after two hours. He was very apologetic, but Amanda needs a good tal horrible costumer service. Someone else had to tell us the status on our vehicle after two hours. He was very apologetic, but Amanda needs a good talk to or she needs another position. More

by OLIVER.ESPERANZA12 Verified Customer Verified Customer

Report | Print

Management was horrible, did not care to listen to me. Bought the vehicle with extended warranty for nothing. Bought the vehicle with extended warranty for nothing. More

by srodriguez9373 Verified Customer Verified Customer

Report | Print

Service writer was great. Video and repair notes were very helpful. Service was completed timely. Video and repair notes were very helpful. Service was completed timely. More

by dblaise70 Verified Customer Verified Customer

Report | Print

Sam was awesome! Thank you for explaining and getting the parts as quickly as you did. Thank you for explaining and getting the parts as quickly as you did. More

by GTJJMTATE Verified Customer Verified Customer

Report | Print

In BMW of Bakersfield, I visited the service department to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditionin to address issues with my wife’s 2011 X5, which had only been driven a few thousand miles (37k). The technicians informed me that the air conditioning was malfunctioning due to a failing battery and that one of the rear light was also defective and required replacement. I authorized the necessary repairs. Upon returning home, I noticed that the check engine light had illuminated. I returned to the dealership for further inspection. The technicians discovered that a new water pump and pulley were required, with an estimated repair cost of approximately $4,500.00. Despite my concerns, I was advised that the vehicle could be driven safely with the repairs pending, as the noise and potential leaks were minor. However, I sought a second opinion and took the car home for parking. After several weeks, I decided to return to the dealership and have the repairs completed without seeking a second opinion. The technicians confirmed that the issue was with emission nox sensors, which would require approximately $2,700.00 in repairs. I approved the work and requested a discount, which was granted. However, I was surprised to learn that the water pump and pulley would also need to be repaired, I thought they had misdiagnosed . Despite the fact that I had already purchased a new battery and backlight bulb for a combined cost of approximately $1,000.00. I requested a discount for both repairs, but the dealership offered only a partial reduction. Feeling dissatisfied with the offer, I contacted Jessie, the service manager, to discuss the matter further. Jessie informed me that I had already received a discount and was ineligible for further reductions. He suggested that I consider purchasing the vehicle from the Dodge dealership, implying that the current dealership was not for us. I expressed my discomfort with his attitude and stated that such remarks were unprofessional. Jessie acknowledged my concerns and promised to offer a more favorable discount. However, my frustration reached its peak, and I informed him that I no longer desired any discounts and charged me the regular price. Although customers may request discounts, it does not necessarily imply financial constraints. Our intention was to conserve resources. Upon completion of the service, the company informed me that the SUV was ready for pickup and that an internal thermostat replacement had been performed at no additional cost. A few days later, I visited the office to settle my invoice. Before making payment, I inquired about the possibility of retrieving the used parts. At this point, I was inclined to take the old parts to a reputable mechanic for inspection, as I had developed a sense of unease about the entire experience. I perceived it as potentially fraudulent. The front receptionist readily agreed to my request. I proceeded with the payment, unaware that the service advisor had informed them that used parts were discarded daily. This revelation enraged me, prompting me to abruptly leave the premises and inform them that I would halt payment, as I had made the payment using a credit card. After a period of emotional cooling, I sent my son to retrieve the SUV. Despite my initial decision to cease payment, I ultimately decided to resume it. This in short summarizes the events that transpired. More

by MRV Verified Customer Verified Customer

Report | Print

Fast, efficient, and friendly service. I appreciate the video updates throughout the process of my car being serviced/repaired. I appreciate the video updates throughout the process of my car being serviced/repaired. More

by LCARL99 Verified Customer Verified Customer

Report | Print

I was loaned a car to run errands, thank you, I had to provide my own gasoline. provide my own gasoline. More

by zamoramimi Verified Customer Verified Customer

Report | Print