Sammy Anderson | Page 4

I was sold 2014 Ford focus titanium. It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in c It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in cabin air filter, I changed it out and it was so dirty the entire thing was covered in yellow/brown/tan looking fine particles that where caked on. I checked with Mary blocker and she sent over the paperwork that the maintenance department quickly and it said in the file that they did change that and a lot of other stuff that wasn't done. The ENTIRE maintenance department needs to be retrained and checked behind. The back head rest are all missing. I payed 1k over BEST condition values and the first time I filled up the little filler cap filled out on the pump filler tip. There is a manufacturing error on the fuel door. The bottom left side bends outward because the Ford manufacturing inspections and testing of products has failed due to being cheap. I love ford but the problems with the maintenance department at this location is the worst. They died about a LOY. I have brought the car to the best maintenance department around in Augusta Ga and got an inspection done with all the problems because of the fuel leak the entire system will have to be purged. The rotor's where not new when I got it, if they were there trash. We need higher specs on ALL FORD MANUFACTURING. Communication between locations as well as corporate coming in and doing surprise visits will help greatly. When I connect bluetooth it allows phone and media to connect but one I stop the car, open door and restart the vehicle it only remembers my phone and no media(needs a software update or overhall). In the inside of the car there is no dimmer switch for the instrument panel. I have very bad light sensitivity at times and it would be nice to be able to adjust it like cars should be. Also there is no outside temperature displayed in the car that I can find. KEEP F.O.R.D. STRONG. Sincerely, Thomas Good More

by Good.Thomas Verified Customer Verified Customer

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This is the worst experience of my life. Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods a Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods and a cam, or maybe a new motor. Also funny that it was a quart over filled in oil. What happens when you do that you block the positive crankcase ventilation system and thus blow thing like your crank oil seal. Creating more damage and you can blow a motor. Which ended up occurring. They will not accept responsibly for this. Actually no-one wants to talk about this. But i do have this documented from the dealership it is at. The response from Paul Thigpen is it is a used car and as is. You did not get the extended warranty, which would not go into effect for 30 days, so i am beat. They offered ZERO help, accept this shady move. You can purchase the extended warranty now. It will not go into effect for 30 day. Ok great, but i will have to take this to another dealer other than the one who has it torn apart because there is already a service record of the problem before the warranty was in effect. So now i have purchased a $20,000 truck that needs a rebuild in less than 48 hours of purchase and i am stuck with it as these clowns that will not offer any assistance or do anything to make this right other than shady moves like buying a warranty and towing vehicle to another dealer. They are unethical and not trust worthy. So would you want to do business with a company like this. More

by carlson137 Verified Customer Verified Customer

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Outstanding experience! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! Mary was amazing.the entire process was smooth as silk. I would definitely agree if you aren’t dealing with Paul you aren’t dealing at all! More

by patn6015 Verified Customer Verified Customer

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Recently purchased a used 2022 F150 from Paul Thigpen Ford in Waynesboro Ga. with 29,789 miles. Wasn’t the best deal but not the worst. I’ve put a little less than 4000 highway miles on the truck since Ford in Waynesboro Ga. with 29,789 miles. Wasn’t the best deal but not the worst. I’ve put a little less than 4000 highway miles on the truck since purchase in September and recently noticed severe outside tire wear on the front (tires were brand new at purchase). Returned to Paul Thigpen Ford today on 10/16/23 in hope of getting the issue resolved. I figured after paying $50,000+ for the truck and then the 2 front tires wear down past the wear marks on the outside, that the dealer should bare some responsibility. Well PAUL THIGPEN FORD didn’t see it that way, I was informed that I bought a used truck. So basically I got the finger and the white line guarantee! Oh they offered to rotate tires and alignment to front end, but at my expense. So much for customer service and fair treatment! So you’ve been warned, buy at your own risk at Paul “Friggin-you-Pen”! More

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We had a wonderful experience yesterday at Paul Thigoen of Waynesboro. From the time we entered the doors and was met by Kenneth Russell we felt good about the nature of his salesmanship and his eagerness of Waynesboro. From the time we entered the doors and was met by Kenneth Russell we felt good about the nature of his salesmanship and his eagerness in helping us find an auto suitable for us. He raked us through the buying process and in doing so, he showed excellent knowledge of the sale and answered all the questions we had. We highly recommend Kenneth and all the staff at this dealership! More

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Sammy Anderson is a great sales person. Everyone was very nice and I will definitely recommend to my family and friends. very nice and I will definitely recommend to my family and friends. More

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A short drive to Waynesboro turned out to be well worth the trip! I must give a very special thank you to Sammy Anderson and each member of the Ford team we encountered. Sammy provided prompt, knowledgeabl the trip! I must give a very special thank you to Sammy Anderson and each member of the Ford team we encountered. Sammy provided prompt, knowledgeable and professional guidance throughout the process. Fair, supportive and helpful are keywords that describe this dealership. Thank you Sammy, for an outstanding customer experience More

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Sammy Anderson was the guy at the dealership that helped me he was very patient and professional with me the entire time and has done multiple follow up calls to make sure I am satisfied. He is absolutely a me he was very patient and professional with me the entire time and has done multiple follow up calls to make sure I am satisfied. He is absolutely awesome and I would recommend him to anyone. More

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Sammy Anderson is the best!! He was very friendly and it was an easy painless experience and I love my new truck. I would highly recommend! was an easy painless experience and I love my new truck. I would highly recommend! More

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My visit with William Mizell Ford was a pleasant experience. The Mizell Ford Team was very friendly and courteous. Salesman Sammy Anderson was very professional, knowledgeable, and responsive experience. The Mizell Ford Team was very friendly and courteous. Salesman Sammy Anderson was very professional, knowledgeable, and responsive to my vehicle needs. Sammy and David Hathcock, who was very professional and knowledgeable as well, were willing to provide answers to any questions and explanations throughout the process which allowed this transaction to progress smoothly from beginning to end. I like that the manager took the time to greet each customer. More

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