Sammy Anderson

Would give them zero stars every day in perpetuity, bait and switch con artists with the mailer scam and switch con artists with the mailer scam More

Helpful 0

Report | Print

They just bamboozled us with a give away. I may not have won anything, but they lost too. I will never buy a car from a Thigpen anything!! I may not have won anything, but they lost too. I will never buy a car from a Thigpen anything!! More

Helpful 0

Report | Print

Sammy was great! My experience there was great and I absolutely love my new vehicle. My experience there was great and I absolutely love my new vehicle. More

by hairgoddess926 Verified Customer Verified Customer

Helpful 0

Report | Print

Sammy is always a joy to work with which makes buying cars with him a breeze cars with him a breeze More

by natashahill Verified Customer Verified Customer

Helpful 0

Report | Print

Frustrated w loan process. My credit score is 815, told best rate was 9.9. Told you guys I could get a 6.0 rate at truist. Then Told you could match it w truist. Why wasn’t I My credit score is 815, told best rate was 9.9. Told you guys I could get a 6.0 rate at truist. Then Told you could match it w truist. Why wasn’t I told this from the beginning??? Furthermore, truck showed up w broken tail light, didn’t recognize until after. Paperwork was not accurate, had to call and ask for follow up. Everyone was very nice, just not as smooth of a process as it should have been. Didn’t appreciate the bait and switch with finance and trade surcharge. It’s very misleading…. More

by jbh1 Verified Customer Verified Customer

Helpful 0

Report | Print

Got the car I wanted for the price I was comfortable with quick. Sammy and Joshua didn’t waste my time. quick. Sammy and Joshua didn’t waste my time. More

by carsonsdavis52 Verified Customer Verified Customer

Helpful 0

Report | Print

They are very nice and they will make sure you get in something nice to ride I something nice to ride I More

by shawandalandry Verified Customer Verified Customer

Helpful 0

Report | Print

Sammy is absolutely amazing. He always goes above & beyond to make sure that the suv I got would hit all the marks. He always goes above & beyond to make sure that the suv I got would hit all the marks. More

by collincatu Verified Customer Verified Customer

Helpful 0

Report | Print

I was sold 2014 Ford focus titanium. It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in c It was late at night and I didn't have time before closing to do a close inspection. After buying the car I did an inspection. The first was the in cabin air filter, I changed it out and it was so dirty the entire thing was covered in yellow/brown/tan looking fine particles that where caked on. I checked with Mary blocker and she sent over the paperwork that the maintenance department quickly and it said in the file that they did change that and a lot of other stuff that wasn't done. The ENTIRE maintenance department needs to be retrained and checked behind. The back head rest are all missing. I payed 1k over BEST condition values and the first time I filled up the little filler cap filled out on the pump filler tip. There is a manufacturing error on the fuel door. The bottom left side bends outward because the Ford manufacturing inspections and testing of products has failed due to being cheap. I love ford but the problems with the maintenance department at this location is the worst. They died about a LOY. I have brought the car to the best maintenance department around in Augusta Ga and got an inspection done with all the problems because of the fuel leak the entire system will have to be purged. The rotor's where not new when I got it, if they were there trash. We need higher specs on ALL FORD MANUFACTURING. Communication between locations as well as corporate coming in and doing surprise visits will help greatly. When I connect bluetooth it allows phone and media to connect but one I stop the car, open door and restart the vehicle it only remembers my phone and no media(needs a software update or overhall). In the inside of the car there is no dimmer switch for the instrument panel. I have very bad light sensitivity at times and it would be nice to be able to adjust it like cars should be. Also there is no outside temperature displayed in the car that I can find. KEEP F.O.R.D. STRONG. Sincerely, Thomas Good More

by Good.Thomas Verified Customer Verified Customer

Helpful 0

Report | Print

This is the worst experience of my life. Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods a Purchased a truck on a Friday night. By Sunday morning had a horrible knock. Sent video to manager Kevin ASAP. Took it to my local deal. Needs rods and a cam, or maybe a new motor. Also funny that it was a quart over filled in oil. What happens when you do that you block the positive crankcase ventilation system and thus blow thing like your crank oil seal. Creating more damage and you can blow a motor. Which ended up occurring. They will not accept responsibly for this. Actually no-one wants to talk about this. But i do have this documented from the dealership it is at. The response from Paul Thigpen is it is a used car and as is. You did not get the extended warranty, which would not go into effect for 30 days, so i am beat. They offered ZERO help, accept this shady move. You can purchase the extended warranty now. It will not go into effect for 30 day. Ok great, but i will have to take this to another dealer other than the one who has it torn apart because there is already a service record of the problem before the warranty was in effect. So now i have purchased a $20,000 truck that needs a rebuild in less than 48 hours of purchase and i am stuck with it as these clowns that will not offer any assistance or do anything to make this right other than shady moves like buying a warranty and towing vehicle to another dealer. They are unethical and not trust worthy. So would you want to do business with a company like this. More

by carlson137 Verified Customer Verified Customer

Helpful 0

Report | Print