Samuel De La Pena | Page 32
Service Advisor
Downtown Toyota-Subaru of Oakland
4145 Broadway Auto Row
Oakland, CA 94611
317 Reviews
Write a Review317 Reviews of Samuel De La Pena
August 18, 2021
Great, brought in for recall service. In drop of car. Was notified ready to pick up. Pick up car. No selling of any service. In and out. notified ready to pick up. Pick up car. No selling of any service. In and out. More
Other Employees Tagged: Vern Chao, Kevin Goh, Daniel Pena-Marquez, Patrick Learned , David Jacobs, Jessy Lloyd, MUHAMMAD LODHI, Jimmy Luong, Kriss Pashinyan
August 18, 2021
Thanks for the great service! Appreciate you taking my vehicle and working on it! Also appreciate you getting it done quickly so I could pick it up and get back to work. vehicle and working on it! Also appreciate you getting it done quickly so I could pick it up and get back to work. More
August 14, 2021
I have been customer since 1985 and have purchased 4 vehicle over that time. I have used and recommended down town Toyota service for last 10 years vehicle over that time. I have used and recommended down town Toyota service for last 10 years More
Other Employees Tagged: Vern Chao, Kevin Goh , Kriss Pashinyan
August 14, 2021
The team is reactive and the customer service is above and beyond. Regardless of how busy they are the level of attention and care doesn't get affected. and beyond. Regardless of how busy they are the level of attention and care doesn't get affected. More
Other Employees Tagged: Vern Chao, Kevin Goh, Daniel Pena-Marquez, Patrick Learned , David Jacobs, Jessy Lloyd, MUHAMMAD LODHI, Jimmy Luong, Kriss Pashinyan
August 13, 2021
I didn’t have a reservation but was about to drive to LA and back the next day. Dropped off my car around 7:45am and they still squeezed me in during the day. Everything was great! and back the next day. Dropped off my car around 7:45am and they still squeezed me in during the day. Everything was great! More
Other Employees Tagged: Vern Chao, Kevin Goh, Daniel Pena-Marquez, Patrick Learned , David Jacobs, Jessy Lloyd, MUHAMMAD LODHI, Jimmy Luong, Kriss Pashinyan
August 12, 2021
Understanding that it is more costly to take my car for repair at the dealer, I used your service because I was afraid of being cheated by other repair shop. After the initial quote was approved(very high) repair at the dealer, I used your service because I was afraid of being cheated by other repair shop. After the initial quote was approved(very high), and the repair started, the tech told me they found something else and the cost of repair went up significantly… this was exactly what I was trying to avoid. More
August 12, 2021
The dealership was very busy that morning! The service managers and service technicians were very professional and efficient in the handling the customers in a timely fashion! Great team! managers and service technicians were very professional and efficient in the handling the customers in a timely fashion! Great team! More