Samuel P

This review is for 0 stars, but website doesn’t let me give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealers give less than a star. Doing business with MetroWest Hyundai was AWFUL. As a young woman buying a car for the first time, I was looking for a dealership that would make the process easy and seamless. About a week ago, I came here to purchase a vehicle. Everything seemed great and I went through with the purchase. Upon agreeing to buy the vehicle, our salesman Nicholas, asked if we wanted to leave the store to take a break/food while he and his team prepared the paperwork for finance. We agreed and returned later that day. Upon returning, we were made to wait OVER AN HOUR ON A THURSDAY in the waiting room to finally be able to meet with Aubrie, the finance manager. When we did meet with her, she was rude and seemed very irritated with my asking of questions (even though it was my first time buying a vehicle). About a week after the purchase, I noticed my vehicle hadn’t been registered, something I had paid for the dealership to do for me. When asked why it wasn’t registered, it turns out the dealership had sold me a pre owned vehicle of which they DID NOT HAVE A TITLE FOR (an illegal practice). This caused two days worth of stress where the dealership, specifically Nicholas, Sam, and Jeff gave me attitude numerous times and almost left me with no vehicle to drive given it was past the grace period to register a car while attempting to track down the previous owner of the vehicle. On one call, Nicholas told me “we are not going to drop everything we are doing to fix your problem”, even though it was a problem they had caused! They were extremely rude, dodged my calls numerous times, and lied. Horrible experience as a first time buyer. DO NOT DO BUSINESS HERE - ONCE YOU HAND OVER A CHECK THEY WILL SCREW YOU OVER!! More

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Not good! ! I requested pictures of rims twice and they never got back to me!! Also they have car listed with two pricfes one 50 gs the other 43grand ! I requested pictures of rims twice and they never got back to me!! Also they have car listed with two pricfes one 50 gs the other 43grand More

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