Samuel Wools

Update: Sam reached out and has made a genuine effort to make things right. We appreciate his willingness to take responsibility, responsiveness, professionalism, and follow through. While he's stepping up, make things right. We appreciate his willingness to take responsibility, responsiveness, professionalism, and follow through. While he's stepping up, it’s frustrating that it took a negative review to get this level of attention and follow through after trying to reach multiple people through multiple avenues (in person, email, and phone call). Sam arranged for the van to be picked up and detailed back at the dealership. While it was a slight improvement, there is still gunk and spills on the chairs, a sticker on the light in the third row, and apparent food splatter on the ceiling. It’s very disappointing especially for something that should have been handled properly the first time. We let Sam know, and he again is making things right. We are confident the end result of all this will be acceptable now that we are in Sam's care. We expect the dealership to learn from their communication woes, and address the quality of their detailing so other customers don’t have the same experience. ——————- This has been an extremely disappointing experience. Communication from this dealership is essentially nonexistent. We’ve called and emailed multiple times with no response. We even went in person because we couldn’t get a hold of the people service told us to contact (Samuel wools) and were told the situation would be made right by Stephen Kouba, yet nothing has been done. The condition of the vehicle we received was unacceptable. It was clearly not cleaned to a professional deliverable level. There is food stuck to the ceiling, grime and residue on and dripping down the seats, and buildup in the crevices and on the backs of the seats from the previous owners. There is no excuse for delivering a vehicle in that condition. At this point, it’s not just about the cleanliness, it’s the complete lack of accountability and follow through. If you expect basic communication and a properly prepared vehicle, I would strongly recommend going elsewhere. More

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Corwin Toyota is the only place I buy my cars from they do a fantastic job. They are quick easy and their prices are amazing. do a fantastic job. They are quick easy and their prices are amazing. More

by JODYSCOLLISIONREPAIR Verified Customer Verified Customer

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If that was the gentleman with financing he was very knowledgeable and professional Efficient and courteous knowledgeable and professional Efficient and courteous More

by KBATES65 Verified Customer Verified Customer

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William Whitman was awesome. You couldn't ask for a better salesman. He went over everything carefully with us and made us feel like he really cared about us personally. No high- You couldn't ask for a better salesman. He went over everything carefully with us and made us feel like he really cared about us personally. No high-pressure sales talk. More

by WESWEISS68 Verified Customer Verified Customer

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Treated us great and were very friendly and appreciative helped visit be a Friendly experience helped visit be a Friendly experience More

by SHENELSON1 Verified Customer Verified Customer

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Got tricked in buying an unnecessary service contact without getting informed about cost ... Feeling betrayed without getting informed about cost ... Feeling betrayed More

by AHMAR.NAUMAN Verified Customer Verified Customer

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Tyler was an excellent sales person and helped me walk through all the options and provided support through multiple trips and my shifting priorities. After the inspection with my mechanic, he worked with through all the options and provided support through multiple trips and my shifting priorities. After the inspection with my mechanic, he worked with me to find a price and financing terms I could be happy with. He told me Corwin could beat the rate that USAA preapproved me for and he was right. I will recommend Tyler and Corwin to friends in the future. More

by Adam Beaty Verified Customer Verified Customer

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Highly recommended. Amazing service. The vehicle is amazing. Will recommend to others. Thanks for the help. Amazing service. The vehicle is amazing. Will recommend to others. Thanks for the help. More

by KG402NEB Verified Customer Verified Customer

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Things went well. Answered all my questions. Very helpful. Price was fair. Sales team was accommodating Answered all my questions. Very helpful. Price was fair. Sales team was accommodating More

by FLOORINGPRO20 Verified Customer Verified Customer

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Started the paperwork process at 6:30pm, was told it would be a little while longer. Was told 40 minutes at 7:45pm. Asked again at 9:15pm. Finally got to the paperwork completed at 10:15PM!!! TWO HOURS would be a little while longer. Was told 40 minutes at 7:45pm. Asked again at 9:15pm. Finally got to the paperwork completed at 10:15PM!!! TWO HOURS AFTER THE DEALERSHIP CLOSED!!!! Management needs to get their poop in a group and either hire more people to efficiency process people or reschedule meetings. Ridiculous. Staff wasn't even surprised, stated it was a normal event. Terrible. More

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