Sandie Smith

I have had a recall in my Telluride for two years where the window frames have fallen off. First Kia did not have a fix. Then when they finally figured out how to fix the issue, I scheduled three different the window frames have fallen off. First Kia did not have a fix. Then when they finally figured out how to fix the issue, I scheduled three different service appointments for the recall. Each time they kept my car the entire day and when I would go to pick it up they would tell me they didn’t actually have the parts. The last time I went (where the still didn’t fix the issue) I let them know that I was selling the car and they could provide an offer if they’d like. $21k was the offer. I took it next door to a competing dealership and sold it for $30k. Just an all around joke. More

by WILLDGOOCH Verified Customer Verified Customer

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The people here were helpful and friendly. More importantly and the reason I drove 45 minutes out of my way to come here, they were honest and fair. More importantly and the reason I drove 45 minutes out of my way to come here, they were honest and fair. More

by dueckerbunch Verified Customer Verified Customer

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Sandy was very pleasant and knowledgeable. good way to start a relationship. very good customer skills good way to start a relationship. very good customer skills More

by dasmart0424@gmail.com Verified Customer Verified Customer

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Outstanding, prompt and professional service is always provided by this Kia dealership. Top notch team. provided by this Kia dealership. Top notch team. More

by tntdye Verified Customer Verified Customer

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While repairs can take time, I expected better communication throughout the process. I'd appreciate more consistent updates, including regular status checks and a clearer timeframe for my car's st communication throughout the process. I'd appreciate more consistent updates, including regular status checks and a clearer timeframe for my car's stay. I received a call recently, and they agreed to keep me posted more often. Overall, good customer service. More

by monkaandre_17 Verified Customer Verified Customer

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Very nice and caring. Friendly and respectful. Thoughtful enough to call and inform me of my problem and cost. Friendly and respectful. Thoughtful enough to call and inform me of my problem and cost. More

by NWHITE1913 Verified Customer Verified Customer

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They were very nice and helpful I was treated with kindness and respect Thank you very much kindness and respect Thank you very much More

by coxvickie104 Verified Customer Verified Customer

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My wife recently brought her vehicle in for routine service, which was completed without issue. During the visit, she informed the service advisor that her tire pressure sensor warning light was illumi service, which was completed without issue. During the visit, she informed the service advisor that her tire pressure sensor warning light was illuminated, despite the tire being fully inflated. After inspecting the tire, the advisor stated that it would need to be replaced in order to resolve the sensor issue, at a cost exceeding $400. This recommendation did not appear reasonable, so we declined the service and sought a second opinion at another shop. That shop removed the tire, replaced the sensor (which is integrated with the valve stem), and reinstalled the tire. The sensor is now functioning properly. I am at a loss as to why the dealership recommended replacing a new tire to address a faulty sensor — particularly when the actual repair was straightforward and significantly less expensive. Frankly, the experience gave the impression that the service department was attempting to take advantage of my wife. More

by JACDUNN6328 Verified Customer Verified Customer

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I absolutely love everyone at Kia. Staff super friendly and make you feel welcome. Love them down. Staff super friendly and make you feel welcome. Love them down. More

by taraymiaj87 Verified Customer Verified Customer

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Didn’t fix my issue with my radio. I had static before I even got out of the parking lot I had static before I even got out of the parking lot More

by BSECH7140 Verified Customer Verified Customer

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