Sandra Amador

He was very passive aggressive in explaining everything and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I’ve ever worked at” after he had gotten upset about me asking questions about the car I own. He had a trenchcoat and clear painted nails and seemed like he wanted to act the part of the boss instead of improve somebody’s experience. I normally don’t write reviews like this but Mercedes is a very prestige corporation to be having this behavior at a position that isn’t a starting one. I’m a younger guy so maybe he assumed I’m immature or don’t have money but either way I think some customer support training would be beneficial More

by dakotadunia Verified Customer Verified Customer

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Great work. Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… More

by RUDYCAMPOS976 Verified Customer Verified Customer

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Glen Brown is very informative and has been guiding me on keeping the Sprinter in good working order! keeping the Sprinter in good working order! More

by NGRACESONOMA Verified Customer Verified Customer

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I recently purchased a 2025 Mercedes-Benz GLB from Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available beca Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available because 5 stars just doesn't seem like enough to describe how well I was treated. The Personal Touch You can really tell that this is a family-owned dealership. Unlike the big corporate stores, there is a genuine personal touch here that makes you feel like part of the family. The service reflected that warmth and care at every step. A "Dream Team" The deal I got on my GLB was awesome, but the people were even better. A huge thank you to Sandra Amador-she was my salesperson and was patient and knowledgeable, helping me find the right vehicle for me. Herbert Schonian and Rick Stuflick, the sales managers, helped me get a deal that was better than I hoped for finding special incentives that weren't even on Mercedes' website. And Erin Mahre in Finance was very professional taking time to explain the ridiculous amount of paperwork. These four individuals are the gold standard of customer service. They were professional, transparent, and went above and beyond to make sure I was happy. It wasn’t just a transaction; they made sure the entire process was seamless and stress-free. My New Ride The 2025 GLB is incredible—the perfect blend of luxury and utility. I walked away not only with a vehicle I love but with the peace of mind that I bought it from a local business that truly cares about its reputation and its customers. If you are in the market for a Mercedes-Benz or other luxury vehicle, do yourself a favor and head to Santa Rosa. They will take amazing care of you! More

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Great experience all around from on-line appointment to service coordinator. Got out of there earlier than promised with a clean car! service coordinator. Got out of there earlier than promised with a clean car! More

by peter@ballyarddesign.com Verified Customer Verified Customer

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It was a nice and clean dealership, the waiting area could have been a little nicer. At first, I had trouble receiving communication, but thankfully that was resolved. could have been a little nicer. At first, I had trouble receiving communication, but thankfully that was resolved. More

by KMLIEBERT Verified Customer Verified Customer

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Sandra was great and very knowledgeable on the vehicles. She took the time to explain everything to me and made sure I knew all the perks on the vehicle. I would highly recommend her. She took the time to explain everything to me and made sure I knew all the perks on the vehicle. I would highly recommend her. More

by Nelsonmireya Verified Customer Verified Customer

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Amazing! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! Very friendly! Even though I live in San Francisco, I still bring my car to here. Appreciates ! More

by mei Verified Customer Verified Customer

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No hassle great price I thought. Great customer service. Alex was great to deal with setting up the infotainment system Great customer service. Alex was great to deal with setting up the infotainment system More

by annadel Verified Customer Verified Customer

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I especially liked the walk around video. It gave me chance to see what is happening underneath my car. It gave me chance to see what is happening underneath my car. More

by gcourt3381 Verified Customer Verified Customer

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