Sandra Meneses

Vallejo Hyundai responded

Thank you for the five-star review. We’re glad Sandra made your purchase smooth and helped you get comfortable with the technology in your new Hyundai Palisade Calligraphy Hybrid. Congratulations on your new vehicle, and thank you for choosing Vallejo Hyundai. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Samuel, for your honest feedback. We’re glad our team was friendly and helpful, but we apologize that the appraisal was not provided as promised. Please contact our management team so we can follow up, address your pricing concerns, and ensure you receive the information you were expecting. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Cathy, thank you for taking the time to recognize Diana, Navid, and Michael. We are very pleased to hear that each member of our team contributed to making your experience at Vallejo Hyundai informative, comfortable, and well supported. Diana takes great pride in giving customers the time and attention they need, answering questions thoroughly, and making sure every part of the vehicle-buying process is clearly understood. We are glad her patience and professionalism helped you feel confident throughout your visit. It is also wonderful to know that Navid explained the financing process clearly and made that portion of your purchase both personable and easy to follow. Financing can sometimes feel complicated, so we want every customer to understand their options and feel satisfied with the terms before moving forward. We also appreciate you acknowledging Michael for his assistance over the phone. Providing dependable follow-up and helping resolve concerns after the initial visit are important parts of delivering a complete customer experience. Thank you again for choosing Vallejo Hyundai and trusting our team with your vehicle purchase. We sincerely appreciate your business and look forward to assisting you with any future sales or service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Claudia, thank you for sharing such a thoughtful review of your experience at Vallejo Hyundai. We are delighted to hear that Sandra and Steve made both your new vehicle purchase and trade-in comfortable, transparent, and enjoyable from beginning to end. Purchasing a car on your own can feel intimidating, and our team understands how important it is to provide clear information, genuine patience, and a pressure-free environment. We are especially pleased that Sandra and Steve helped you feel confident throughout the process and made what could have been an overwhelming experience feel easy and even fun. It is also wonderful to know that Sandra took the extra time to help set up Apple CarPlay and answer your questions before you left. Those details are important because we want every customer to feel fully comfortable using the technology and features in their new Hyundai. We sincerely appreciate your trust, your business, and your enthusiastic support of our dealership. Congratulations on your new car, Claudia. Everyone at Vallejo Hyundai wishes you many enjoyable and safe miles ahead, and we look forward to assisting you whenever you need us. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Rakxxxxh, thank you for taking the time to share your feedback. I’m happy to hear Sandra was friendly, knowledgeable, and helpful during the test drive and vehicle review, but I’m disappointed to hear the rest of your visit did not reflect the level of service and transparency we expect at Vallejo Hyundai. You should have received clear answers regarding maintenance costs, warranty options, additional packages, and the final pricing before making any decision. I also understand your concern regarding the online advertised price being different from the quote presented in-store. That should have been reviewed and explained clearly during the pricing process. We take this feedback seriously and will be addressing it with our team to make sure our guests are fully informed and supported throughout the purchase process. I apologize that we did not earn your confidence during your visit and would welcome the opportunity to personally review the details with you. Aiman Saleh, General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Dave, thank you for taking the time to share such a detailed review. We’re glad Sandra Meneses was responsive, professional, and respectful of your time from the first inquiry through delivery. It means a lot that, as a returning Hyundai owner, you trusted Vallejo Hyundai after doing your research and comparing options. Sandra does an excellent job making the process clear, efficient, and comfortable, and we’re happy to hear she followed up after your drive home to Lincoln as well. We truly appreciate your recommendation and hope you enjoy your new Hyundai. Aiman Saleh, General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Ashley! Congratulations on your first car — that is such an exciting milestone, and we’re honored you chose Vallejo Hyundai to be part of it. We’re glad Sandra was able to guide you through everything with care and make the experience feel comfortable from start to finish. Buying your first vehicle is a big moment, and our goal is to make sure every customer feels informed, supported, and confident in their decision. Sandra does a wonderful job creating that kind of experience, and we truly appreciate you taking the time to recognize her. Thank you again for choosing Vallejo Hyundai. We appreciate your business and look forward to being here for your future sales and service needs! Aiman Saleh General Manager Vallejo Hyundai