Sandy Monson | Page 21

Always will be our dealership of choice Very Always will be our dealership of choice Very professional paying attention to detail And treating us as a friend and family Excellent team worki Always will be our dealership of choice Very professional paying attention to detail And treating us as a friend and family Excellent team working there More

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I recently moved to PS from NJ. This was my first visit/experience with BMW of Palm Springs. They didn’t disappoint. Everyone from Bryan Gacayab, my service advisor to the services workers went above visit/experience with BMW of Palm Springs. They didn’t disappoint. Everyone from Bryan Gacayab, my service advisor to the services workers went above and beyond to troubleshoot an issue with my X2 and get it fixed. Since this was also my first service visit, Bryan explained what the process involved and pointed out the items to be checked on the vehicle. The service attendant drove the car with me to get a feel for what the problem was. It took a couple of days to diagnose and repair but it got done and the X2 is running perfectly. Before I got the car back I also received a brief video recap from the service attendant pointing out what was being done and evaluating tires and other areas he checked out. That was something I’d never experienced with any dealership. A nice touch with every BMW dealership I’ve dealt with is getting the vehicle back vacuumed and washed. The same holds true with BMW of Palm Springs. More

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Sandy is the greatest! Again, shewent above and beyond Sandy is the greatest! Again, she went above and beyond to help me out. I had purchased a extended warranty and maintenance package and somehow we t Sandy is the greatest! Again, she went above and beyond to help me out. I had purchased a extended warranty and maintenance package and somehow we thought some of the work wasn’t covered. But when I showed up to pick of the vehicle, I had a zero balance! That was a nice surprise. She researched into my purchase history and found that indeed all the work was covered. She’s awesome! More

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This site does not let you make correct decisions when trying to provide feedback for a review trying to provide feedback for a review More

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Very satisfied with the service department and quality of work work More

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Great customer service in all departments. Everyone is super helpful and informative. Quick and painless experience purchasing a new car from them. Love my BMW. super helpful and informative. Quick and painless experience purchasing a new car from them. Love my BMW. More

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Sandy was good and informative .I will always call for Sandy was good and informative . I will always call for Sandy. It was alittle expensive for the service that’s was done, however BMW are costly Sandy was good and informative . I will always call for Sandy. It was alittle expensive for the service that’s was done, however BMW are costly More

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Service was not only on time but able to save me an extra trip ie. two service calls in one. Great and I love seeing the technician working on my car via a text. trip ie. two service calls in one. Great and I love seeing the technician working on my car via a text. More

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This review is for the Service Advisor and the Service Department: this would be the only reason that I would ever do business again with BMW of Palm Springs when my current lease comes up in October. Department: this would be the only reason that I would ever do business again with BMW of Palm Springs when my current lease comes up in October. Mark Kane More

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Excellent reception, service, and communication. Everything was handled as promised. Sandy Monson is a top notch Service Consultant. An excellent dealership. I would definitely re communication. Everything was handled as promised. Sandy Monson is a top notch Service Consultant. An excellent dealership. I would definitely recommend it to others. More

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