Santino Perrone | Page 23

Worst place to get a car , lemons lemons lemons WATCH OUT cuz they will give you the round about and solve Nothing. Especially Phil lies lies lies cuz they will give you the round about and solve Nothing. Especially Phil lies lies lies More

Report | Print

LATEST UPDATE - 01/26/2021I spoke with the manager LATEST UPDATE - 01/26/2021 I spoke with the manager Santino back in October. He upped the warranty to the next level, which still wasn't what I was l LATEST UPDATE - 01/26/2021 I spoke with the manager Santino back in October. He upped the warranty to the next level, which still wasn't what I was looking for, but said that was the best he'd do. He sent me a copy of something (taken with his phone) and emailed it to me, and said there’s a number on there to call about the warranty. I expressed my disappointment, but Santino couldn’t care less (tonality and overall demeanor) while speaking with me. He said I thought I handled this. No, Santino, you haven’t. I would have appreciated not being lied to, having the correct warranty sold to me from the beginning, and for you to own the error and make it right. I have since contacted the owner's office; however, I don’t see getting a fair resolution to this situation. I will be following up with a call to the States Attorney’s Office, where I’ll be putting in a formal complaint. 30 DAYS AFTER PURCHASE UPDATE: They’ve lost 3 stars and may lose the rest here shortly. The reason for the loss of “stars” is because of Gino, the finance manager. Prior to purchasing my 2017 BMW 330i, I expressed one need above all else - that a warranty is available to ensure “no headaches!” Those were my exact words. Gino’s replied that he understood. When we discussed the warranty, he explained how this particular warranty was the most expensive warranty to purchase. The Platinum plan was the only plan to ensure “no headaches.” He further punctuated the thought (of something going wrong) with the Beamer, especially computer components, as potentially costing “5-G’s!” He did explain that I still had two years of BMW power-train, but I’ll want and need his aftermarket warranty to cover electronics, and so on... to warrant against “headaches.” 30 days in, and my cars now at Anderson BMW in Crystal Lake, because the Kunes service guy told me I’m better off going there as the issue is most likely covered by my manufactures warranty - while at Anderson, I learned that my manufactures warranty wasn’t good for 2 years, its barely good for 3 months. It expires on 01-31-2021 - that’s in 90 days-ish. I haven’t spoken to Kunes about this yet, because this has come on the heels of our initial issue. The warranty Gino sold me was only a power-train policy, which he comfortably sold to me for over $3500. This all sounds like a big headache so far, but Gino didn’t get it - in fact, when I said he lied to me about my coverage, he explained how he was a grown man and wasn’t about to be called a liar. Gino, you’re a liar, sir. You tried explaining away your shortcomings by playing on my ignorance. Gino explained that the warranty covers electronics on the motor and trans.. no, no, his actual words were... “ do you know how many computers are in the trans, bro!?” Needless to say, I asked to speak with someone else who switched my warranty out to the “classic” warranty, the next step up from the crap Gino sold me. Gino’s fix for the solution was to A.) cancel the warranty, letting him if the hook or B.) Pay an additional $1700 for the warranty I thought I was buying. I will be contacting an attorney, and if anyone here feels there is merit here, please contact me. I feel what I was sold is not what I bought. Kunes is not holding up their end of our spoken agreement. They (Gino) said one thing regarding the warranty - no headaches and hid the fact that he had sold me the cheapest/lowest plan possible. We bought two vehicles from Kunes, and I’m sorry to say that I would never trust them again. Gino never tried understanding the situation; in fact, he never sought understanding at all. Instead, he clung to the notion that he “wasn’t a liar,” and that became the focus of my call. Shop at Kunes if you’d like, but I won’t be again. ————— Day of purchase review Worked with Adam, Todd, and Gino. I’ve never felt more respected at a dealership in my life. Need a car? Get it at Kunes. Thanks again for all the help, guys! More

Report | Print

Thank you so much to Santino Perrone, Kirk Lundeen, and Phil Lafata for the best car buying experience EVER! Santino, Phil, and Kirk worked overtime during the holidays to get me into a brand new 2021 Phil Lafata for the best car buying experience EVER! Santino, Phil, and Kirk worked overtime during the holidays to get me into a brand new 2021 Jeep Grand Cherokee and I was able to keep my payments the same as they were on my previous vehicle. I truly cannot recommend these guys enough!!! If you're looking for a new vehicle, give these guys a call! 10/10 would recommend! More

Report | Print

Truck is great, I would buy there again. Sales manager was extra pushy about filling out survey to the point of being uncomfortable. Recommend letting people review as the feel fit, not by pushing them to was extra pushy about filling out survey to the point of being uncomfortable. Recommend letting people review as the feel fit, not by pushing them to do it. Reviews are not very honest if someone is making them do it. More

Report | Print

Stay away! This place is the reason nobody likes buying cars. Read reviews and should have known better. Inquired about a truck and was called immediately to set up a appointment to see it and they called cars. Read reviews and should have known better. Inquired about a truck and was called immediately to set up a appointment to see it and they called twice and confirmed that was coming to see it. The girl said it would be cleaned up and waiting out front when I arrived. First lie! No truck and wasted a hour and a half driving to various storage lots to look for it and come to find out it hasn’t been delivered yet. Called them the next day and told them to work the OTD price for when it cam in which they did and the price seemed to be fair and this was 10/31/20. I asked about rebates that expired on 11/2/20 and they said not to worry as the rebates will be good. 11/3/20 get a call that rebates changed and price went up by about 3k so I said I would wait 11/6/20 get a call that they have coupons they can carry over and truck comes in a little cheaper and if I want it to come leave a deposit which o do that day. The out the door price was 34,561 which is the price given to me by my salesman. I leave a deposit of 500.00 which would bring the amount owed to 34,061 I have told them no less than 5 times not to mount the plate on the front. The truck comes in I look at it we move forward with deal and I tell them again I don’t want the holes in the front bumper do not mount the plat bracket. Go to pay for the truck and it’s 34,561 and they refused to acknowledge my 500.00 deposit. Also was told that financing through Chrysler capitol I would have to make 3 payments before I could refinance which I believe is lie 3 and after all the repeated instructions of no front plate they screwed it through my bumper cover anyway. Lie 4 instead of admitting they can’t follow simple instructions was told that they will get fined if they didn’t install it. The said part is my town gave them tax exemptions to remodel their facility and this is the xxxxxxxx they pull. On a high note the 3 payment rule is so they get their portion of the rebate. Guess who’s paying off their loan next week! 😂😂😂😂😂😂 Danny Smits was the only highlight as he was friendly and I would suggest he find a better franchise to work for. I even had to set my own clock and switch it from kilometer s to mph. I’d be surprised if it has oil in it! Awesome PDI guys! More

Report | Print

Other than the typical car dealer wait, the experience was great. Friendly and courteous. Everyone treated us with respect and respected our financial requirements and terms. was great. Friendly and courteous. Everyone treated us with respect and respected our financial requirements and terms. More

Report | Print

Great Dealership, salesman don't seem pushy. I went in to buy a Veloster, My sales rep Santino was very nice to me, and did not push extra packages as many other dealerships did. Their did not se I went in to buy a Veloster, My sales rep Santino was very nice to me, and did not push extra packages as many other dealerships did. Their did not seem to be hidden fees either, the price was told me to straight up and that's what I paid. More

Report | Print

This is how a dealer should treat their customers. Had a great buying experience! Phil and Santino knocked it out of the park. I will recommend Lines for sure. great buying experience! Phil and Santino knocked it out of the park. I will recommend Lines for sure. More

Report | Print

fast and informative Dealer is under construction and they made the best of it. Weird situation with the senior sales managers over looking and not saying a word to the c Dealer is under construction and they made the best of it. Weird situation with the senior sales managers over looking and not saying a word to the customers. Salesman did great. More

Report | Print

I got right in with a test drive, the truck was great, had a good experience with not only the sales department but also finance department had a good experience with not only the sales department but also finance department More

Report | Print