Sara Vaughn

Covert Cadillac Bee Cave responded

Thank you for taking the time to share this feedback with us. We're glad to hear that our inventory and pricing met your expectations, but we're genuinely sorry that the sales service experience didn't match the standard you should receive when investing in a premium vehicle like a $130,000 Cadillac. Your point about small details mattering is absolutely right, and we recognize that communication and follow-through are foundational to delivering the exceptional experience our high-end customers deserve. When someone is making a significant investment in a luxury vehicle, every interaction should reflect the quality and care they're investing in, and clearly we fell short in those areas. Your feedback about holding our representatives accountable and ensuring consistent follow-through is something we take very seriously, and it's a reminder that we need to strengthen our oversight and expectations across our sales team. We believe in doing better, and your experience has highlighted gaps we're committed to addressing. We'd welcome the opportunity to connect with you directly to understand exactly where our communication broke down and what specific details we missed. Your input helps us build a stronger, more accountable team that serves our customers with the professionalism and attention your purchase deserves. Thank you for giving us the chance to learn and improve.

Covert Cadillac Bee Cave responded

Sam, thank you so much for the fantastic five-star review! We’re thrilled to hear that Bryce Ishak, Kay Mee, Sara Vaughn, and Mike Ojeda all provided knowledgeable, high-quality service and made your experience such a positive one. Your kind words mean so much to the entire team at Covert Cadillac Bee Cave, and we truly appreciate your support!