Matt LeBlanc

Extremely poor service. My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership ha My vehicle is still not fixed, despite thousands of dollars being charged to the warranty. Instead of resolving the ongoing issues, the dealership has chosen to ignore my concerns and avoid taking responsibility. This has been a frustrating and unacceptable experience. More

by Cindy Elias Verified Customer Verified Customer

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That was great from start to finish. I have a beautiful corvette and expert care is important to me. I have a beautiful corvette and expert care is important to me. More

by dr.positiveparker Verified Customer Verified Customer

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Excellent experience with a well-oiled organization. And the personnel are beyond reproach. 5 stars! And the personnel are beyond reproach. 5 stars! More

by jsjobe Verified Customer Verified Customer

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Service team sadly doesn’t represent the Cadillac brand well. When issues come up continuously with a brand new car (4th time in less than 30 days from purchasing the vehicle) it was hard to find, and well. When issues come up continuously with a brand new car (4th time in less than 30 days from purchasing the vehicle) it was hard to find, and continues to be difficult, someone that owns the relationship and is genuinely concerned about the situation. Really poorly managed place. More

by Alastair.ojeda Verified Customer Verified Customer

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Wade and Matt are always very friendly and helpful. I have worked with them for many years. They do a great job! I have worked with them for many years. They do a great job! More

by MILA.GOTUN Verified Customer Verified Customer

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My 2020 Hyundai Sonata started having problems just ONE MONTH after purchase, and I have returned to this dealership SEVEN times. I can feel the managers’ frustration every time I return, but I would not k MONTH after purchase, and I have returned to this dealership SEVEN times. I can feel the managers’ frustration every time I return, but I would not keep coming back if the vehicle they sold me worked properly. I am not responsible for the problems with the car they sold me. On Monday, I spent SIX HOURS waiting with my two-year-old daughter, only to leave feeling humiliated and disrespected. The managers gave me inconsistent explanations about the repairs, and I was told documents inside my car had been lost. I also dispute the signature on a document concerning repair coverage because it does not match my signature. Thousands of dollars have been billed to my extended warranty, yet the problem remains unresolved. I have invoices and photos documenting my experience. I expect honesty, accountability, a properly repaired vehicle, and basic respect. After seven visits and months of stress, I believe future customers deserve to know what happened before deciding to purchase from this dealership. More

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Everything! excellant help from Wade everyone I asked for service and that was a LOT! Every question I asked about my car was answered quickly and respect by Sco excellant help from Wade everyone I asked for service and that was a LOT! Every question I asked about my car was answered quickly and respect by Scott. The salesman Kody was perfect In every way. More

by TRUAXTA Verified Customer Verified Customer

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Kirk and the team at Cadillac were great, they always make my car service so easy!!! make my car service so easy!!! More

by mgdimanoff Verified Customer Verified Customer

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Absolutely outstanding service from the team at Covert Cadillac. The service department is professional, responsive, knowledgeable, and genuinely focused on taking care of the customer. From the moment Cadillac. The service department is professional, responsive, knowledgeable, and genuinely focused on taking care of the customer. From the moment I arrived, communication was excellent. They kept me informed, explained everything clearly, and made the entire process easy and stress-free. My vehicle was handled with care, the work was completed properly, and the level of customer service was exactly what you would expect from a first-class Cadillac dealership. What really stood out was the attention to detail and the way the team treated me—not just like another service ticket, but like a valued customer. That kind of service is getting harder to find. I’ve dealt with plenty of dealerships over the years, and Covert Cadillac’s service department is truly one of the best. I would highly recommend them to anyone looking for honest, professional, top-level service. Five stars all the way. I’ll absolutely be back. More

by EL JOE ME AYUDO Verified Customer Verified Customer

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Jennifer was fantastic dealing with a frustrating circumstance and working a solution that was very satisfactory to me. She is one of the reasons I will buy from Covert Cadillac when it’s time for me circumstance and working a solution that was very satisfactory to me. She is one of the reasons I will buy from Covert Cadillac when it’s time for me to make my next purchase. More

by MMcGrath Verified Customer Verified Customer

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