Sarah Kilby

David Wilson's Toyota of Las Vegas responded

Orlando, We understand your frustration regarding the protection plan and registration costs, and we appreciate you explaining your perspective. The payment provided was intended as a goodwill gesture, not to cover the full cost of the additional service agreement. While we regret any inconvenience this situation has caused, we have made this gesture in good faith to help resolve part of the issue. We value our customers and always strive to be fair and transparent, and we’re sorry that this did not fully meet your expectations. If you would like to discuss this further, we would welcome the opportunity to speak with you directly. Regards, Sarah Kilby 702-485-4321 skilby@toyotaoflv.com

David Wilson's Toyota of Las Vegas responded

Thank you for the fantastic feedback! We're happy to hear that Randal provided you with the support you needed during your car-buying experience. We strive to make the process as smooth as possible, especially with all the new technology. Enjoy your new ride! Regards, The Toyota of Las Vegas Team

David Wilson's Toyota of Las Vegas responded

Hi Mia, Thank you for taking the time to share this. We'd like the opportunity to address this, as we value both your opinion and satisfaction. When you have a moment to speak, please contact Carl Hanley here at chanley@toyotaoflv.com. He looks forward to hearing from you. Regards, The Toyota of Las Vegas Team

David Wilson's Toyota of Las Vegas responded

We’re thrilled to hear you had a wonderful experience! Thank you for the kind words and for recommending us to your friends. We look forward to helping them find their perfect car too! Regards, The Toyota of Las Vegas Team

David Wilson's Toyota of Las Vegas responded

Thank you for your fantastic review! We're thrilled to hear about your long-standing relationship with us and appreciate your kind words about Sam and Karl. Your loyalty means everything to us, and we look forward to continuing to serve you and Kathy for many more years! Regards, The Toyota of Las Vegas Team

David Wilson's Toyota of Las Vegas responded

We apologize for your experience and any misunderstanding regarding the floor mats. Unfortunately, the vehicle was traded in without them. Please contact us directly so we can address your concerns and work to make things right. Regards, Carl Hanley chanley@toyotaoflv.com

David Wilson's Toyota of Las Vegas responded

We truly appreciate your loyalty and kind words. It’s great to hear that our commitment to keeping promises resonates with you. We’re here to ensure your experience remains exceptional! Regards, The Toyota of Las Vegas Team

David Wilson's Toyota of Las Vegas responded

Thanks for the great feedback, Mike! We're thrilled to hear about your positive experiences with Rick. It’s fantastic to know you’ve chosen us for your Toyota purchases. We look forward to serving you again in the future! Regards, The Toyota of Las Vegas Team