Sarah Richards
Sarah Richards at Lia Toyota of Colonie

Sarah Richards | Page 2

Service Advisor

Lia Toyota of Colonie

2120 Central Ave
Schenectady, NY 12304

4.9
25 Reviews
4.9

25 Reviews

Write a Review

25 Reviews of Sarah Richards

November 09, 2024

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Employee Rating

I was in and out in an hour and a half. They did all routine maintenance and Sarah RICHARDS suggested I get my inspection done so I don’t have to come back again next month. More

by Test
Service Price Transparency
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Recommend Dealer
Yes
Nov 12, 2024

Lia Toyota of Colonie responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Sarah was convenient and straight-forward. See you next time!

November 02, 2024

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Sara did a great job keeping me informed. The staff that was responsible for cleaning my car and putting it outside did not do a good job. More

by wholhart
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Recommend Dealer
Yes
Nov 05, 2024

Lia Toyota of Colonie responded

Thank you for letting us know Sarah did her part to keep you informed about your vehicle's status and needs. Please contact me to discuss the negative aspects of your visit. I'd be more than happy to address this issue. Thanks for bringing it to my attention. Rick Grugan Service Director Lia Toyota of Colonie 518-374-3700 ext. 2216 rgrugan@liacars.com

October 15, 2024

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Sarah Richards was very helpful. I will continue requesting her for when I have to bring my car in for service. More

by mantenucci
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Recommend Dealer
Yes
Oct 15, 2024

Lia Toyota of Colonie responded

Thanks for letting us know Sarah and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

September 19, 2024

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It fixed my headlight and mud guard and performed a review if systems for my Camry. More

by Tode100
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Recommend Dealer
Yes
Sep 20, 2024

Lia Toyota of Colonie responded

Thanks for letting us know our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

September 13, 2024

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Sarah Richards - best service writer I have had in many years. I stopped going there due to poor service and arrogant condescending behavior from service writer at that time. Because Sarah was extremel More

by KP
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Recommend Dealer
Yes
Sep 13, 2024

Lia Toyota of Colonie responded

KP, thank you for recognizing Sarah's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time Sarah and the Lia Toyota team may serve you.

August 26, 2024

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I had my car serviced last Monday. Alot needed to be done and we lost power due to a storm. I stayed and the power came back..the car was serviced and I feel happy about the attention More

by Katie
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Lia Toyota of Colonie responded

We're so happy to hear that, Katie! Thank you for letting us know how pleased you were with Sarah's exceptional service. It is our pleasure to make your service visits reliable and convenient. We wish you the safest of travels until we may assist you again!

February 27, 2024

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Sarah Richard’s was my contact and she was great. Told me what the expected cost and the time expected. She could not have been more kind and professional More

by manker2
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Recommend Dealer
Yes
Feb 29, 2024

Lia Toyota of Colonie responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Sarah handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

February 12, 2024

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I got great service from lia Toyota . Sarah Richards was great and very welcoming ...my recalls went smooth and I am waiting on part for last one ..I enjoyed my time there...would recommen More

by skybe7777
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Recommend Dealer
Yes
Feb 13, 2024

Lia Toyota of Colonie responded

Thanks so much, Darlene! We're delighted the value of Sarah's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment.

January 19, 2024

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Had a very satisfactory experience. Sarah was polite and professional, the dealership is welcoming and friendly. More

by kk
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Recommend Dealer
Yes
Jan 19, 2024

Lia Toyota of Colonie responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Sarah handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

January 17, 2024

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Employee Rating

Excellent service Lia Toyota, I am really glad to service there. Nice work, my car very cool running. More

by Reaz492003
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lia Toyota of Colonie responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased your vehicle is running well after your visit. We hope you'll continue to make Lia Toyota your first choice for service!

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