My previous experiences in either purchasing or leasing vehicles has been ok but this time I hit the lottery or at least the trifecta of excellent financing, sales, and insurance services that any buyer could hope for.
Firstly, Alex Nichol advised and assisted me with my transition from one car to another with accurate and timely information regarding all variables in my decision process. His mastery of financing was extremely useful and designed with my interests in mind.
I then had the pleasure and I mean that sincerely of working with Kent Winner, an expert on the vast array of Toyota products and services. Honest and hard-working, Kent helped my family and I over the course of a week answering our questions about a number of different vehicles, objectively dealing with the issues we raised throughout this major acquisition. His good humor, friendliness, and positive attitude made this an enjoyable time instead of a stressful situation for all of us. We discussed all the options and costs and came away with increased knowledge about how Toyota vehicles have improved the driver's ability to navigate safely and efficiently.
Finally, I would be remiss if I did not mention Gregg Buckley, who did us a great service in advising us about various insurance policies and assisting us in selecting the best policy for our needs. Extremely informative.
Lia can be proud of the excellent customer service these wonderful people provide. I am sure that this is not just luck, but a conscious decision on the part of the dealership to stress not just making money, but doing the right thing for their customers.