Sarena Cregger | Page 3

I recently scheduled an appointment to have my 10,000 mile oil change and tire rotation done and every person that came in while I was there came and left before me. I was there 2 1/2 hours for an oil ch mile oil change and tire rotation done and every person that came in while I was there came and left before me. I was there 2 1/2 hours for an oil change it was like I went to Walmart for my oil change, the explanation I was given was they were flooded by people who came in for Service or something I’m assuming that was people that came in without an appointment because I believe I was told that you can come in without an appointment. I thought if you had an appointment that you would be taken care of first no matter who or what came in unscheduled first because you had an appointment I’ve never waited that at Maus not that I’ve been, one of your clients for very long. I’ve only had my car for about a year, but I’ve been in there a couple of times for things, everybody’s friendly and wonderful there. I was offered to have my tires balanced and I declined. I was never told that it’s kind of something you have to have done to keep your warranty , then I’m reading the paperwork because I always do go over my paperwork after my appointment and it almost seems like I guess its kind of a threat that if I don’t get this service done the balancing of my tires and then there is some other two fluids they want me to put in my car that my warranty could be voided now someone could’ve explained it a little better or a little nicer or said something to me not put it on a piece of paper that my warranty could be voided if I don’t do the things that are I guess somewhat suggested to me instead of putting it on a piece of paper that these are things you need to have done to your car in order to keep your warranty I almost feel like I’m threatened that you have to do these things. This is what you do now is send out an email but I always got a courtesy call anytime I ever went to your to Maus and was asked how things went and that was kind of nice . More

by DEB538 Verified Customer Verified Customer

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I was lied to from my sales reps Bam and then my car took 2 days longer then it was supposed to, no one contacted me about it either, I had to call. Then on top of that, after waiting 4 days, there's a shake 2 days longer then it was supposed to, no one contacted me about it either, I had to call. Then on top of that, after waiting 4 days, there's a shake in my staring when braking, which means they didn't bother to balance the tires 😒 More

by cynthia.gagne620 Verified Customer Verified Customer

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Constantly trying sell unnecessary stuff and in my opinion they rip people off on cars and I wouldn’t recommend anyone buying there. opinion they rip people off on cars and I wouldn’t recommend anyone buying there. More

by Nick G Verified Customer Verified Customer

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Sarena was friendly knew her menu and prices, I feel Maus Care does what it says it will do, hoping they grease the car as well. Care does what it says it will do, hoping they grease the car as well. More

by F_DILISIO Verified Customer Verified Customer

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Everyone was friendly and kind . They did a great job and took care of my oil change . Thank you They did a great job and took care of my oil change . Thank you More

by bruceck921 Verified Customer Verified Customer

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I live in Utah. Never been to this shop. But I keep getting messages and they won't take me off their list. Never been to this shop. But I keep getting messages and they won't take me off their list. More

by ksmedberg Verified Customer Verified Customer

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Every one was very pleasant and she explained everything very good to me while I was waiting a sales man came up to me he was very polite very good to me while I was waiting a sales man came up to me he was very polite More

by shellyl83 Verified Customer Verified Customer

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Sarena is the best. She is very friendly, efficient and keeps me informed on my maintenance needs. She is also very responsive. She is very friendly, efficient and keeps me informed on my maintenance needs. She is also very responsive. More

by lamck1 Verified Customer Verified Customer

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Great service. Highly recommended Sarena was very helpful and pleasant to speak with. Highly recommended her for great customer service. Highly recommended Sarena was very helpful and pleasant to speak with. Highly recommended her for great customer service. More

by num1canesfan99 Verified Customer Verified Customer

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Maus Nissan always takes care of my car and it’s a wonderful dealership. They are very welcoming and treat customers well. wonderful dealership. They are very welcoming and treat customers well. More

by JFRASER352 Verified Customer Verified Customer

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