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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.4
136 Reviews

Dealership Experience

5 yrs, 3 mos

4.4

136 Reviews

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136 Reviews of Sarena Hansen

June 09, 2026

Dealership Rating
Employee Rating

I called because my Kia Optima bought from Russ Darrow had the steering column broken during an attempted theft. I had a mechanic friend tell me that the dealership would fix it for free. Sarena was compl More

by jriche0325025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 13, 2026

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

Quick and friendly Car was done quickly and Sarena was friendly throughout the process Waiting area was clean More

by Wilfrem1
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 19, 2026

Russ Darrow Kia of Wauwatosa responded

We appreciate you taking the time to leave a five-star review. It’s great to hear your Kia Sportage was serviced promptly and that Sarena provided friendly assistance in a tidy waiting area. We look forward to helping with any future service needs. Matt Kiscellus matt.kiscellus@russdarrow.com

May 15, 2026

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Employee Rating

I prefer the West Madison location. Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo

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May 17, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

May 14, 2026

Dealership Rating
Employee Rating

Very friendly, efficient and willing to help Even when it's not your customer, they help More

by MARYKAYKLUKAS
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 14, 2026

Russ Darrow Kia of Wauwatosa responded

We’re thrilled our team was friendly and efficient during your Kia Sportage service. Sarena is glad to know the extra help made a difference. We look forward to assisting you again in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

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Employee Rating

Nice environment with friendly and professional staff, and this oil change was quick this time around. More

by MSCCHOIRGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your thoughts on our facility and staff. We’re glad Sarena and our team made your Kia Soul’s oil change quick and friendly. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Dealership Rating
Employee Rating

Chris was excellent and outstanding. Gave great service and got my car done right on time. More

by Yolo121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

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May 09, 2026

Russ Darrow Kia of Wauwatosa responded

Thanks for your feedback. We’re pleased our team provided outstanding service and completed your Chevrolet Malibu on time. Matt Kiscellus matt.kiscellus@russdarrow.com

May 08, 2026

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Employee Rating

I went to get my car serviced there. Sarena said I can expect an hour for an oil change & inspection. She was polite and friendly. It didn't take that long. I had received great service More

by danasparkle688
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 09, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re pleased to hear Sarena’s polite and friendly approach made your Nissan Rogue oil change and inspection faster than expected. It’s rewarding to know our crew provided the efficient service you appreciated. Matt Kiscellus matt.kiscellus@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

Good service Easy oil change in just a short time. Smooth interaction overall. Good job! More

by E
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 06, 2026

Russ Darrow Kia of Wauwatosa responded

We’re pleased to hear your Kia Sorento’s oil change was completed swiftly and that Sarena made the interaction smooth. Your feedback brightens our day. We look forward to assisting you with future service. Matt Kiscellus matt.kiscellus@russdarrow.com

May 04, 2026

Dealership Rating
Employee Rating

I'm always pleased with the service that I receive from the staff. Sarena always keeps me updated and is very pleasant to work with. I had a nail in my tire and the staff fixed it for free. More

by lmstewart1227
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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May 04, 2026

Russ Darrow Kia of Wauwatosa responded

Delighted to hear our team had you back on the road swiftly by repairing that tire at no charge. Sarena will be happy to know you appreciated her updates and pleasant approach. We look forward to servicing your Kia again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

Everyone is always friendly, informational and gets me in and out as quickly as possible. More

by XXHK23XX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherman Thompson, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo, Alyssa Denter

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May 01, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with our service team. We’re glad to hear they provided friendly guidance and efficient care for your Kia Sorento. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

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