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Sarena Hansen

Overview Reviews (135) Inventory (240)

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Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.5

135 Reviews

Overview Reviews (135) Inventory (240)

4.5

135 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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135 Reviews of Sarena Hansen

May 19, 2026

Dealership Rating

Employee Rating

Quick and friendly Car was done quickly and Sarena was friendly throughout the process Waiting area was clean friendly throughout the process Waiting area was clean More

by Wilfrem1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sarena Hansen

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May 19, 2026 -

Russ Darrow Kia of Wauwatosa responded

We appreciate you taking the time to leave a five-star review. It’s great to hear your Kia Sportage was serviced promptly and that Sarena provided friendly assistance in a tidy waiting area. We look forward to helping with any future service needs. Matt Kiscellus matt.kiscellus@russdarrow.com

May 15, 2026

Dealership Rating

Employee Rating

I prefer the West Madison location. Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt More

by RRAMIREZ196877

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo

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May 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

May 14, 2026

Dealership Rating

Employee Rating

Very friendly, efficient and willing to help Even when it's not your customer, they help it's not your customer, they help More

by MARYKAYKLUKAS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sarena Hansen

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May 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re thrilled our team was friendly and efficient during your Kia Sportage service. Sarena is glad to know the extra help made a difference. We look forward to assisting you again in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Dealership Rating

Employee Rating

Nice environment with friendly and professional staff, and this oil change was quick this time around. and this oil change was quick this time around. More

by MSCCHOIRGAL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your thoughts on our facility and staff. We’re glad Sarena and our team made your Kia Soul’s oil change quick and friendly. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

May 09, 2026

Dealership Rating

Employee Rating

Chris was excellent and outstanding. Gave great service and got my car done right on time. Gave great service and got my car done right on time. More

by Yolo121

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for your feedback. We’re pleased our team provided outstanding service and completed your Chevrolet Malibu on time. Matt Kiscellus matt.kiscellus@russdarrow.com

May 08, 2026

Dealership Rating

Employee Rating

I went to get my car serviced there. Sarena said I can expect an hour for an oil change & inspection. She was polite and friendly. It didn't take that long. I had received great service Sarena said I can expect an hour for an oil change & inspection. She was polite and friendly. It didn't take that long. I had received great service from Russ Darrow's crew members. More

by danasparkle688

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sarena Hansen

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May 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re pleased to hear Sarena’s polite and friendly approach made your Nissan Rogue oil change and inspection faster than expected. It’s rewarding to know our crew provided the efficient service you appreciated. Matt Kiscellus matt.kiscellus@russdarrow.com

May 06, 2026

Dealership Rating

Employee Rating

Good service Easy oil change in just a short time. Smooth interaction overall. Good job! Smooth interaction overall. Good job! More

by E

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sarena Hansen

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May 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased to hear your Kia Sorento’s oil change was completed swiftly and that Sarena made the interaction smooth. Your feedback brightens our day. We look forward to assisting you with future service. Matt Kiscellus matt.kiscellus@russdarrow.com

May 04, 2026

Dealership Rating

Employee Rating

I'm always pleased with the service that I receive from the staff. Sarena always keeps me updated and is very pleasant to work with. I had a nail in my tire and the staff fixed it for free. the staff. Sarena always keeps me updated and is very pleasant to work with. I had a nail in my tire and the staff fixed it for free. More

by lmstewart1227

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Sarena Hansen

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May 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Delighted to hear our team had you back on the road swiftly by repairing that tire at no charge. Sarena will be happy to know you appreciated her updates and pleasant approach. We look forward to servicing your Kia again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2026

Dealership Rating

Employee Rating

Everyone is always friendly, informational and gets me in and out as quickly as possible. and out as quickly as possible. More

by XXHK23XX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sherman Thompson, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo, Alyssa Denter

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May 01, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with our service team. We’re glad to hear they provided friendly guidance and efficient care for your Kia Sorento. We look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

April 30, 2026

Dealership Rating

Employee Rating

Great place to service my vehicle the service advisor was great and very helpful and wait time was short. great and very helpful and wait time was short. More

by Jr1390

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer

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Apr 30, 2026 -

Russ Darrow Kia of Wauwatosa responded

We appreciate you trusting us with your Kia Telluride service and sharing a 5-star rating. We’re pleased our service advisor was helpful and that your wait was brief. Matt Kiscellus matt.kiscellus@russdarrow.com

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