Sarena Hansen

Horrible services, tried to charge me 900+$ to change a spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $80 spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $800 for issues that I shouldnt be having. Vehicle became dangerous to drive within 7 days after purchase. Service department most definitely did not due their due diligence before putting the vehicle on the lot. 10/10 DO NOT BUY THEM More

by BISCUIT112811 Verified Customer Verified Customer

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They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers. More

by mlshorter04 Verified Customer Verified Customer

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Everybody was friendly. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. More

by CUSIMANOANTHONY Verified Customer Verified Customer

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The end and out service was great ? ??? I enjoyed it ?? Everything was good ??? I enjoyed it ?? Everything was good More

by MARREALL.EVANS Verified Customer Verified Customer

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The staff in the service center really show they care about their customers. They provide great, reliable service. about their customers. They provide great, reliable service. More

by KELLYMAE610 Verified Customer Verified Customer

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Dealer was fast to take the car in and replace the parts well providing me a free loaner vehicle. well providing me a free loaner vehicle. More

by jaminb236 Verified Customer Verified Customer

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Russ Darrow's service team is second to none. They are professional, kind, knowledgeable and customer focused. Thanks Russ Darrow! They are professional, kind, knowledgeable and customer focused. Thanks Russ Darrow! More

by CSTEPP71 Verified Customer Verified Customer

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The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

by DANAANDNEIKO Verified Customer Verified Customer

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I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More

by FRANCINEGRIFFIN Verified Customer Verified Customer

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I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

by MRYET Verified Customer Verified Customer

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