Sarena Hansen

Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys that was very disgusting and dirty. I literally couldn’t even let my kids sit in car! I have plenty of pictures I would love to share! Who can I share this with? Website? Thank you More

by Jessica Verified Customer Verified Customer

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The process of the part coming in, getting a call back, and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, ev and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, everything went very smoothly. The experience of taking it in and picking it up was a good one. More

by NICOLEHIRTHE Verified Customer Verified Customer

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This dealership is one of the best I think in the area for service on your auto. for service on your auto. More

by CARLONMARTIN Verified Customer Verified Customer

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Sarena answered all my questions and was extremely professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated. professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated. More

by ninemile_rd Verified Customer Verified Customer

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Very professional and helpful. I appreciate her assistance. I was in and out and under an hour I appreciate her assistance. I was in and out and under an hour More

by Blessed Verified Customer Verified Customer

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Conner was helpful and professional, but the dealership itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was nev itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains . When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it. Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here. More

by Mmeressa Verified Customer Verified Customer

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Horrible services, tried to charge me 900+$ to change a spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $80 spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $800 for issues that I shouldnt be having. Vehicle became dangerous to drive within 7 days after purchase. Service department most definitely did not due their due diligence before putting the vehicle on the lot. 10/10 DO NOT BUY THEM More

by BISCUIT112811 Verified Customer Verified Customer

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They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers. More

by mlshorter04 Verified Customer Verified Customer

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Everybody was friendly. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. More

by CUSIMANOANTHONY Verified Customer Verified Customer

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The end and out service was great ? ??? I enjoyed it ?? Everything was good ??? I enjoyed it ?? Everything was good More

by MARREALL.EVANS Verified Customer Verified Customer

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