Sassan Hashemi

Purchased a new 2026 Buick Encore GT on 29 December 2025. Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the Noticed right away that the radio would not hold a signal. Goit an appointment on 16 Jan 2026. After a presumed diagnostic it was determined that the "telematics control module" would need to be replaced. It would take 3-4 days to get a new module. After 1 week Bill Kay was contacted and was told that the component had serious backorder and a date could not be determined. 13 Feb brought the vehicle back to have new module installed. On the way home radio acted the same way. Called and was told to make another appointment so a diagnostic could be performed and a test drive would be needed.. Brought the car back on 20 Feb. The same technician that installed the module advised that a test drive would not be needed and the antenna mast was missing. That should have been installed when the car was prepped for delivery. I am now concerned that the car was never prepped properly More

Report | Print

I had an appointment and it was a nice touch that Mina was waiting for me outside to greet me. Everyone was professional and did a nice job. was waiting for me outside to greet me. Everyone was professional and did a nice job. More

Report | Print

Our family has been loyal to Bill Kay for years going back to 2004. We are new to the GMC dealership but had a great experience. Jordyn and Dan were great to work with during our process of purchasing th back to 2004. We are new to the GMC dealership but had a great experience. Jordyn and Dan were great to work with during our process of purchasing the GMC 1500 Sierra. Thank you for your efforts. More

Report | Print

Jake did a nice job getting us into the car we wanted. We test drove 3 cares before deciding and Jake was patient and helpful all the way. Joe also facilitated the whole process and helped us get it don We test drove 3 cares before deciding and Jake was patient and helpful all the way. Joe also facilitated the whole process and helped us get it done. More

Report | Print

I HAD A GREAT EXPERIENCE, AND I NOW HAVE A BEAUTIFUL VEHICLE. I WOULD GO BACK IN THE FUTURE FOR ANOTHER VEHICLE. EVERYONE THERE IS VERY NICE. VEHICLE. I WOULD GO BACK IN THE FUTURE FOR ANOTHER VEHICLE. EVERYONE THERE IS VERY NICE. More

Report | Print

Sassan was fantastic! Smooth transaction... Very personable and great to deal with! Will do business again with Bill Kay :) Smooth transaction... Very personable and great to deal with! Will do business again with Bill Kay :) More

Report | Print

Great customer service from start to finish. Juana was both professional and caring, making our buying experience a pleasant one. We definitely would purchasing from Bill Kay GMC again. Juana was both professional and caring, making our buying experience a pleasant one. We definitely would purchasing from Bill Kay GMC again. More

Report | Print

My experience at Bill Kay Chevrolet was one of the most stress free experiences I've ever had. stress free experiences I've ever had. More

by FRANK9578 Verified Customer Verified Customer

Report | Print

Sales Rep. Juana was fantastic! She is very helpful and explains things well. One of the best car sales associates we have ever dealt with. Juana was fantastic! She is very helpful and explains things well. One of the best car sales associates we have ever dealt with. More

by EVENTS2 Verified Customer Verified Customer

Report | Print

Great experience! Our salesman Jordyn was excellent and the finance department was great to work with so we could get the vehicle we wanted at an affordable payment. O Our salesman Jordyn was excellent and the finance department was great to work with so we could get the vehicle we wanted at an affordable payment. Overall an enjoyable experience. More

Report | Print