Scott Fuller

They worked on everything and fixed it except for what I originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far w originally had the car towed in for. After having the car for nearly three weeks they called me and said the car was ready to go. The charge so far was $3770.00 in which I believe to be highly ridicules and very expensive for the work they done. Upon arrival an hour and half later, I spotted the car on the lot, so, I used my extra key fob and started the car to see if it was fixed, and same problem still existed. I told the service writer what I had discover and asked if they test drove the car upon completion of work performed. Hie response was, "he is supposed to." I was very dissatisfied and disappointed. He took the car back into the shop and two hours later he informed me that the car needed another part fixed and it would cost almost $700.00 plus I would have to leave the car at the shop again until the part came in, another wasted trip. My concern now is why all the other worked performed that I didn't ask to do except for three things, Gear shift was loose, third brake light out, and recall on the driver's side airbag. The car is a 2018 Turbo Beetle Convertible which is my wife's pride and joy. Needless to say, she was very livid and beyond being upset with Serra Volkswagen. She called the service manager and inquired why it needed so much work and was told it's because it's the age of the car and he was a Nissan man anyway. So, what he was saying is that a Volkswagen is not any good after six years old. I must say that we have never had any problems with the Beetle and the reason I had it towed ($300.00) is because the EPC dash light came on and according to the owner's manual to shut off engine and take it to the nearest authorized Volkswagen mechanic, which in this case was 63 miles away. I can't wait to see what awaits me when I go to pick up the car. More

by donaldcanada256 Verified Customer Verified Customer

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My service was longer than I expected but everyone was nice and helpful. I was also kept up to date on everything. nice and helpful. I was also kept up to date on everything. More

by TESHIA H. Verified Customer Verified Customer

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Quick, fast and, easy. They had me in and out within an hour and there were multiple people ahead of me. They had me in and out within an hour and there were multiple people ahead of me. More

by psettle Verified Customer Verified Customer

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Was able to get in and out fairly quickly. They also worked with my warranty people so i wouldnt have to. They also worked with my warranty people so i wouldnt have to. More

by honeycuttjo Verified Customer Verified Customer

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Very courteous and friendly service the technician was knowledgeable and on point with his job knowledgeable and on point with his job More

by teebone650 Verified Customer Verified Customer

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I had an issue with my breaker fluid and they fixed it without charging me without charging me More

by comradewing Verified Customer Verified Customer

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The worker was very nice and professional and making sure I was happy with service.🤗 I was happy with service.🤗 More

by danielsjamese Verified Customer Verified Customer

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They never called me back from the service department concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensor concerning the exhaust repair..I called them and asked about it because the engine light came on after they replaced the exhaust, so I had the sensors checked and the oxygen sensor is bad they worked on the exhaust and the oxygen sensor connects to the exhaust it was performing correctly until they worked on the exhaust. I also wanted a breakdown on my 2 year extended service warranty but couldn’t get anyone to tell me what all it covers More

by jfrazierwolf1058 Verified Customer Verified Customer

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They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More

by afowler4 Verified Customer Verified Customer

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Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice Verified Customer Verified Customer

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