Scott Gilmore

I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic! More

by EMAILKENDALL Verified Customer Verified Customer

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Scott was super pleasant to deal with. But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) an But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) and the second one they created a problem that wasn’t there. Not sure I’ll return for service again. More

by Disappointed ford owner Verified Customer Verified Customer

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Everything went smooth, on time, and very kind. I will use Spitzer for oil changes on all my cars. I will use Spitzer for oil changes on all my cars. More

by DIRTYDAWNITA Verified Customer Verified Customer

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Very professional, efficient and timely and will continue to use their services in the future.. to use their services in the future.. More

by DAVE@HASTINGSBEDELL.COM Verified Customer Verified Customer

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Fast and complete service Quick to take my appointment, thorough oil change service and vehicle check thorough oil change service and vehicle check More

by Scrp749 Verified Customer Verified Customer

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I think the service department does good work, but I swear every time I take my car in for a simple oil change they always seem to find something else wrong swear every time I take my car in for a simple oil change they always seem to find something else wrong More

by scottlarsco Verified Customer Verified Customer

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Checking in my car was effortless. The waiting area was comfortable and clean. Service was good. The waiting area was comfortable and clean. Service was good. More

by wd8bil Verified Customer Verified Customer

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Brought wife's 🚗 in for the WORKS and that's exactly what I received. Even got a video flyby of the engine compartment and undercarriage. Neat what I received. Even got a video flyby of the engine compartment and undercarriage. Neat More

by johng56263 Verified Customer Verified Customer

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They got me in quickly and got my car back to me the same day. day. More

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The staff is helpful ,friendly & honest. My car is always ready at the time promised . My car is always ready at the time promised . More

by Me Verified Customer Verified Customer

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