Scott Gilmore

Took care of the issue and me! Took care of the issue with my truck and me Took care of the issue with my truck and me More

by Dtoth6 Verified Customer Verified Customer

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Everytime I need work done Scott is extremely helpful. Scott is knowledgable and is always getting back to me with updates. Honestly one of the best new car dealerships and OEM shops i have ever done busi Scott is knowledgable and is always getting back to me with updates. Honestly one of the best new car dealerships and OEM shops i have ever done business with. I will continue to use Spitizer Ford going forward if the service is always this great. More

by josh.fronczak Verified Customer Verified Customer

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Great crew. I would recommend them Very clean shop. The truck was ready when they said it would be I would recommend them Very clean shop. The truck was ready when they said it would be More

by JNS0 Verified Customer Verified Customer

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Ford had my car for 2 an a half week before they told me what was wrong with it. Service was horrible they didn't reach out and give an updates. what was wrong with it. Service was horrible they didn't reach out and give an updates. More

by mk47865 Verified Customer Verified Customer

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service dept and Scott far superior to Liberty Ford I've found a new home !!! found a new home !!! More

by talder1955 Verified Customer Verified Customer

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Spitzer dealership is Always reliable . Thanks for your very helpful and helpful service . Have a happy New Year. Thanks for your very helpful and helpful service . Have a happy New Year. More

by nchaoui Verified Customer Verified Customer

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I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic! More

by EMAILKENDALL Verified Customer Verified Customer

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Scott was super pleasant to deal with. But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) an But the pleasantries ended with him. The repair technicians told me my first repair wasn’t possible, ( which was corrected at another ford dealer) and the second one they created a problem that wasn’t there. Not sure I’ll return for service again. More

by Disappointed ford owner Verified Customer Verified Customer

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Everything went smooth, on time, and very kind. I will use Spitzer for oil changes on all my cars. I will use Spitzer for oil changes on all my cars. More

by DIRTYDAWNITA Verified Customer Verified Customer

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Very professional, efficient and timely and will continue to use their services in the future.. to use their services in the future.. More

by DAVE@HASTINGSBEDELL.COM Verified Customer Verified Customer

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