Had written an earlier review mentioning an issue
charging (unable to charge after the appointment). I wrote that review only after talking to the service department. However, on trying some experime
charging (unable to charge after the appointment). I wrote that review only after talking to the service department. However, on trying some experiments, I found that the problem was with my charging cord not working - and it might have been a coincidence that it stopped working right after the appointment. So, all's well that ends well!
Note: Someone did try to reach out to me after my review - so that was good! I could not respond back with the notifications I got from this website.
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by Sridhar
Aug 21, 2025 -
Quality Chevrolet responded
Thank you for your thoughtful update! I'm glad to hear that the issue was with your charging cord and that everything is now working well. It's great to know that our team reached out to you; we always strive to provide excellent support at Quality Chevrolet Escondido. If you have any more questions or need assistance in the future, please don't hesitate to get in touch. We appreciate your understanding and hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Needed an oil change and tire rotation.
The work has been done here for over 30 years on three vehicles. Always courteous and pretty quick. Great job.
The work has been done here for over 30 years on three vehicles. Always courteous and pretty quick. Great job.
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by no-reply-7qhbk8dsu6ra
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I am glad to hear you've been a loyal customer at Quality Chevrolet Escondido for over 30 years. It's great to know that you appreciate our courteous service and efficient work. We look forward to seeing you again for your future maintenance needs.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I will not take the time to write a review, so please don
make me.
make me.
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by rooneyconstruction
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2025 -
Quality Chevrolet responded
Thank you for your rating! We appreciate your engagement with Quality Chevrolet Escondido and hope you had a positive experience. If you have any feedback or need assistance, feel free to reach out. We look forward to serving you again!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
They feel like family and help out a lot, very kind and
JR Eddie were helpful
JR Eddie were helpful
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by VARGASA05
Verified Customer
Verified Customer
Aug 15, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! We greatly appreciate your kind words about Quality Chevrolet Escondido and our team, including JR and Eddie. It's our goal to make you feel like family and provide the best assistance possible. We look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Service advisor Josh is terrific.
Professional service. Worked with my schedule to make sure my car was fixed right and ready when I needed it.
Professional service. Worked with my schedule to make sure my car was fixed right and ready when I needed it.
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by cbsmith92056
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh
Aug 15, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our service advisor, Josh. Providing professional service and ensuring our customers' needs are what we always strive for at Quality Chevrolet Escondido. We look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
They charge for services they don’t complete.
Double check your bill and makes sure they have completed.
Double check your bill and makes sure they have completed.
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by jebartkowski85
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Quality Chevrolet responded
Thank you for your feedback. I understand your concerns about the services charged at Quality Chevrolet Escondido. I appreciate your input and encourage you to contact me directly so I can address this matter further. Your experience is important to us, and we strive to meet our customers' expectations.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Love Quality Chevy they rock and so happy I bought my
truck there and will buy cars there in the future
truck there and will buy cars there in the future
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by tadmiller61
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Quality Chevrolet responded
Thank you for your review, Tad! I am glad that you love Quality Chevrolet Escondido and that you're happy with your truck purchase. We look forward to assisting you with your future car buying needs.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Certainly — here’s a more polished and professional
version of your message while still conveying your frustration clearly:
⸻
I own a 2024 Silverado and have now taken it in for service twice due
version of your message while still conveying your frustration clearly:
⸻
I own a 2024 Silverado and have now taken it in for service twice due to the same issue — a concerning noise during cold startup. Both times, I left my truck overnight so the technicians could experience the issue firsthand. On the second visit, I even met with the service manager and demonstrated the noise in person, as well as showed video recordings I’ve taken of it.
Despite all of this, I left with the issue still unresolved. The explanation I received was that since everything “checks out fine” and nothing has officially “broken” yet, they can’t perform any repairs — essentially saying that unless a part fails completely, there’s nothing they can do, even though the noise was acknowledged and heard by the technician. I was told this limitation was due to how insurance or warranty work is approved, which I find extremely frustrating and difficult to accept.
As a loyal GMC customer for nearly 11 years, having purchased three vehicles during that time, I’m very disappointed — especially since I’ve had issues with the last two vehicles. This experience has made me seriously question whether GMC is still worth my time, money, and trust.
⸻
Let me know if you’d like to tailor it further for an email, complaint form, or social media post.
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by arredondoe70x7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Maria Espinoza and service director
Aug 11, 2025 -
Quality Chevrolet responded
Thank you for sharing your concerns with us. I understand how frustrating it can be when your 2024 Silverado doesn't perform as expected, especially after bringing it in for service twice. I appreciate your loyalty to GMC over the years, and it's clear that you have invested significant time in addressing this issue.
At Quality Chevrolet Escondido, we prioritize customer satisfaction and take such feedback seriously. I encourage you to reach out to me directly so I can address your concerns more thoroughly. Your experience matters to us, and we hope to restore your confidence in GMC.
Thank you for your patience, and we look forward to hearing from you soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Best team in all Dan Diego County!
! Always going the extra mile to help the customer's needs! Thank you Alex!!
! Always going the extra mile to help the customer's needs! Thank you Alex!!
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by rtorres98
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Quality Chevrolet responded
Thank you for your feedback! I appreciate your recognition of our team's effort to go the extra mile for our customers at Quality Chevrolet Escondido. It's great to hear that Alex made your experience so positive. We look forward to assisting you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I am really grateful with the great work that you guys
have provided with these years that I have been with you guys
have provided with these years that I have been with you guys
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by baezajanet77
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Quality Chevrolet responded
Thank you, Janet! I appreciate your loyalty and am glad to hear that you’ve had a positive experience with us at Quality Chevrolet Escondido over the years. We look forward to serving you again in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com