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Scott Hubler
Scott Hubler at Chapman Dodge Chrysler Jeep Ram Scottsdale
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Scott Hubler

Sales Manager

Chapman Dodge Chrysler Jeep Ram Scottsdale

3800 N 89th St
Scottsdale, AZ 85251

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1 Review of Scott Hubler

December 28, 2020

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Employee Rating

"CONS:• Charged $1,295 for ridiculous useless SWAT..."

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CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say its unethical. Even Chapman finance said its a revenue stream & they shouldn’t do it. Used sales management, "Sign agreement or won’t sale you car". Is this appropriate from RAM franchisee? • Confusing communications; wrong names, wrong emails, etc. Sales Managers useless (No contact) communicating. • Told shipping charges $600; then $800. Had to request invoice many times. • Dealer did not pay off my trade, so far (10 days later) • (Distance purchase) Damage not disclosed; delay sending pictures • (Distance purchase) Detail so-so. Had to clean it myself...found lip balm, leather not wiped, headliner smudged. • Had to pay for 2x delivery: New vehicle to me & trade to them • They provided SiriusXM Guardian with wrong sale date. Would not correct with SiriusXM as of 10 days. 5 or 365 day trial left. • Below standard dealership one star. If not for Fidel’s step in help would be ‘Zero’ stars. PROS: • RAM is a great product. Buy from someone else • Good price for a 2020 CPO vehicle with 4800 miles • Fair price for trade • Delivered on time as stated • Delivered with full tank of gas

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Jan 13, 2021

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for taking a few minutes to share your feedback. Although SWAT was disclosed to you beginning with the 1st proposal, it was an item you wanted us to negotiate off of and we were not willing to accept your offer. The decision was yours as to whether you wanted to proceed with the purchase or not. As for the detail and damage, we completely apologize. This should have been addressed prior to shipping. Our records indicate that payoff was made within 10 days of the deal date which is standard practice in the automotive industry. We will use your comments and feedback as a teaching tool and thank you for taking the time to share. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

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