Scott Humphries

Kent County Motors has top notch staff! Never disappointed when I go here! They deliver time after time. They listen to your needs, and accommodate accordingly! Never disappointed when I go here! They deliver time after time. They listen to your needs, and accommodate accordingly! More

Report | Print

I must write a negative review to Mr. Humphries as his lack of professionalism, and the way he spoke to me today and handle my purchase. I visited the store and was well impressed by sale Humphries as his lack of professionalism, and the way he spoke to me today and handle my purchase. I visited the store and was well impressed by salesperson. I bought a 2021 Jeep Cherokee and two days later felt I should drive a new Terrain instead paying (35,000 thousand for price and extended warranty financed together). Mr. Humphries told me I will lose $2500. I asked questions about how many kinds of Terrain are out there, he answered two. Obviously, I can do research on my own. My expectations as a female Hispanic heritage teacher are to be treated with the same respect than a man or any other customer. Secondly, if I am not happy with the car I just bought because a hear a noise inside and do not want to have issues. Customer happiness is always a win; why punish me when I am concern with a noise and wants peace of mind. He mentioned that any car can have noises. I told him that I will look into a different GMC Dealer because he is not helping...... he moved his head as "don't care". I can't recommend a place where administrators forget we deserved better. I rather pay $34,000 for a new car than paying $35,000 for a used car with extended warranty. I was sick with a bad cold when I made the purchase, desperate because I had a rental and need a car, didn't chose right. I went back next day and cancelled the whole extra warranty! More

Report | Print

I recently purchased a new Buick, Mark and everyone on the team were so nice and made this purchase so easy! His professionalism was exceptional! Thank you so much for all of your help!! the team were so nice and made this purchase so easy! His professionalism was exceptional! Thank you so much for all of your help!! More

Report | Print