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Scott Mason
Scott Mason at Frisco Chrysler Dodge Jeep Ram
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Scott Mason | Page 2

Parts Director

Frisco Chrysler Dodge Jeep Ram

9640 Texas 121
Frisco, TX 75035

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3.8
17 Reviews
3.8

17 Reviews

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17 Reviews of Scott Mason

April 18, 2024

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Employee Rating

Worst service , kept my car for 5 months. One who doesn’t care about customer, did fraud with my new battery More

by chakradhar2447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Black, Caleb Oropeza, Stephen Bruneau, Tyler Letson, Aaron Cameron , Vinny Attaguile, Tabias Jackson, Anthony McCloud

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Apr 19, 2024

Frisco Chrysler Dodge Jeep Ram responded

Hello, Customer satisfaction is very important to us here at Frisco Chrysler Dodge Jeep Ram. I would like the opportunity to speak with you about our Service Team and the timeliness of service. If you would please provide me with your best contact information at your earliest convenience I would greatly appreciate it. I look forward to hearing from you. Sincerely, Robert Stickles Service Manager robertstickles@greenwayauto.com

December 18, 2023

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It was easy to schedule the service online. The service center was polite. Nice coffee More

by lancecg
Recommend Dealer
Yes

Other Employees Tagged: Charles Bradley, Tabias Jackson

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Dec 18, 2023

Frisco Chrysler Dodge Jeep Ram responded

We appreciate the positive feedback about our online service scheduler and polite service center. We hope you enjoyed your coffee during your visit to Frisco Chrysler Dodge Jeep Ram.

December 15, 2023

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Employee Rating

Dealership has done an exceptional job meeting my expectations for vehicle services. My service advisor has been spot on More

by rhcandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Bradley, Terry Hutchinson

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Dec 16, 2023

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your recognition. It's reassuring to know that Frisco Chrysler Dodge Jeep Ram and our service advisor met your vehicle services expectations. Thank you for sharing your 5-star review.

November 14, 2023

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Employee Rating

My service advisor Hunter Pearce was very helpful, and well versed on my issue. The repair was not completed because the part is back ordered, so he is tracking one down. More

by edjarrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Pearce

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Nov 14, 2023

Frisco Chrysler Dodge Jeep Ram responded

We appreciate your patience and are pleased to hear our service advisor was insightful during your visit regarding the part needing an order. At Frisco Chrysler Dodge Jeep Ram, we value communication and proactive problem-solving .

November 01, 2023

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Employee Rating

Exhausting, long, drawn out, lack of communication, expensive I wouldn't ever go back or recommend anyone going there More

by Ericpowell2121
Recommend Dealer
No

Other Employees Tagged: Scott Mason

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Nov 02, 2023

Frisco Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking a moment to share your thoughts on your recent visit. We pride ourselves on providing top-notch service and I would like to further discuss the your feedback regarding the level of communication that you received, as well as our pricing. Please contact me directly at your earliest convenience. Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253

October 25, 2023

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First of all the service is bad. it took 3 days to fix a light, and in the process they decided to joy ride my car for 2 1/2 hours. going speeds they shouldn’t have, causing my insur More

by neerg37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Black, Caleb Oropeza, Stephen Bruneau, Tyler Letson, Aaron Cameron , Tabias Jackson, Anthony McCloud

Helpful 2
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October 14, 2023

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Workmanship Repair on the vehicle was excellent! The dealer’s phone lines to the service dept needs major improvements. More

by Jkalxdr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brice Phillips

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Oct 15, 2023

Frisco Chrysler Dodge Jeep Ram responded

Hello, and thank you for this positive five-star review of our Service Team here at Frisco Chrysler Dodge Jeep Ram! Your feedback is so important to us, and we truly appreciate you for taking the time to share.

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