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Scott Mattran
Scott Mattran at Arlington Acura in Palatine

Scott Mattran

sales consultant

Arlington Acura in Palatine

1275 E Dundee Rd
Palatine, IL 60074

not yet
rated
41 Reviews
not yet
rated

41 Reviews

Write a Review

Dealership Experience

10 yrs, 3 mos

Industry Experience

13 yrs, 11 mos

41 Reviews of Scott Mattran

March 23, 2024

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Employee Rating

Great Dealership. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ideen Ghaffari, Gene Shenkman

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March 22, 2024

Dealership Rating
Employee Rating

Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron More

by Chinoirene7887
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ideen Ghaffari, Agron Useini, Adrian Pawlikowski, David Pasula, Gene Shenkman, Adam Grubbs, Mike Gargano

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Mar 22, 2024

Chinoirene7887 responded

Can’t believe I offered to pay cash for vehicle and came home with nothing still can’t make sense of how a dealership is suppose to sell cars yet I have no vehicle and was ready to pay 16k cash Scott Mattran and his team wanted me to finance a car and pay 38k plus 5k down total was 43k then I said what if I pay 8k down the finance came back to 30k plus 8 k down total 38k got there at 11am left at 1:30pm never attended me or negotiated with me they kept huddling majority of the time at front desk were all the plotting and gouging occurs final cash offer they wanted me to pay was 22+k price of Tesla s with online price of 16900.00 if anyone has experienced these tactics please notify ftc (Federal Trade Commission )

March 08, 2023

Dealership Rating
Employee Rating

My purchasing experience in buying my 2023 RDX was excellent. No pressure at all. Was able to test drive several cars and picked one off the lot. I highly recommend this dealership. Their service More

by Kingsland Coombs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali

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Mar 09, 2023

Arlington Acura in Palatine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new 2023 RDX! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 03, 2023

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Employee Rating

Scott and Gene are an extremely helpful and courteous team. Extremely happy with my purchase and thankful for these guys! More

by Paul Seiden ;)
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin McConaughy, Aamer Ali, Sean Fork, Samuel Dibashi, Maribel Segura, Karolina Grych, Steve Farmandi, Gene Shenkman, Brianna Modugno

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Mar 04, 2023

Arlington Acura in Palatine responded

We are very happy to hear that Scott and Gene provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 15, 2022

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Employee Rating

Good salesman and explanation of the process in a timely manner. Prepared and nice finance department. More

by RUBES98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ideen Ghaffari, Adrian Pawlikowski

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Dec 16, 2022

Arlington Acura in Palatine responded

Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

November 18, 2022

Dealership Rating
Employee Rating

We had Scott as our salesman. He was very friendly and answered all of our questions. He was easy to work with and made the process enjoyable. More

by Norm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Pasula

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Nov 21, 2022

Arlington Acura in Palatine responded

Norm, Thank you for your very kind review. Scott and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

September 28, 2022

Dealership Rating
Employee Rating

Great experience. Ideen in finance was awesome as usual. We will continue making all of our vehicle purchases at Arlington Acura. More

by Explorer owner 78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aamer Ali, Ideen Ghaffari, Sean Fork, Adrian Pawlikowski, Roger McClintock, Samuel Dibashi, Steve Farmandi, Gene Shenkman, Adam Grubbs

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Sep 28, 2022

Arlington Acura in Palatine responded

Thanks for your feedback on your recent visit to Arlington Acura in Palatine. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 17, 2022

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Employee Rating

Eager to find the perfect car for me without the waiting game of other dealerships. More

by jodi1497
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 18, 2022

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

August 24, 2022

Dealership Rating
Employee Rating

Bunch of scam artists. Especially the finance team. Way overpaid for a vehicle. Will not be coming here or buying an Acura ever again. More

by Andrew76
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ideen Ghaffari , Derek

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Aug 27, 2022

Arlington Acura in Palatine responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Andrew, we'd love to address your concerns in detail.

August 17, 2022

Dealership Rating
Employee Rating

Shout out to Scott for outstanding service. Wonderful team. I am looking forward to seeing the maintenance team who was also spectacular when there was a weird noise in my tire the day after dr More

by KATHYBARAN3647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Neitzke, Aamer Ali, Ideen Ghaffari

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Aug 18, 2022

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us, Kathy. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again.

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