"The Nicest Salesman I Have Met"
I contacted Muzi Ford on Thursday and spoke with someone regarding a pre-owned Ford Explorer. They contacted me and let me know that the salesman was not going to be there and I set an appointment with Scott McNeil. We drove the Explorer that we saw online and a sales manager came to speak with us. They were two of the nicest sales people that I have ever met. Needless to say, we bought the car and we love it. I’d highly recommend Muzi Ford and Scott to anyone looking for a car.
"Suited to make the deal"
I had a great experience dealing with Scott McNeil, extremely professional (apperence and business), not to mention the electrifying suit he was wearing. I would highly recommend anyone looking for a new or pre-owned car to go see Scott.
"Muzi Ford has earned my future business "
This was my first time buying a car from Muzi and I was pleasantly surprised. The sales process was seamless and my salesman, Scott McNeil, was very friendly and really knew his stuff. The sales manager was also extremely patient while I made my decision. They really made my first car buying experience memorable. I will definitely be buying my next vehicle from Muzi as well! I highly recommend them!
"Good experience soured by negligent handling of lease buyout"
- Boston area buyer/leaser
We leased a Ford Fusion for three years, and on the whole it was a positive experience. In fact, we were very interested in buying out the lease. However, at that point our experience really soured. We had a difficult time being directed to the right person to speak to, and we finally were told to call one Scott McNeil. I explained our interest in buying out the lease, and he said he would get back to me. When he did, he told me he had "Great news." The great news turned out to be that they could lease me a new car at the same price. When I made the point again that we were not interested in leasing again and wanted to know about purchasing the leased car, Scott seemed puzzled and said he would have to get back to me. A few weeks went by. He never got back to me. I stopped by the dealership to get a minor recall issue handled, and I told the people at the front desk that I would happily speak to Scott then or when I returned to get the vehicle. They called him and said that he could not meet but would get back to me. He never, ever did. I wrote an email to Muzi's General Manager and received no reply.
Finally we gave up on him and found someone who would tell us what was going on. We could buy out the lease but only at non-negotiable price... and the price was well over the market value for a car of its year and mileage. The person I dealt with at that point was understanding and agreed that it was not a good policy by Ford, as it basically means that they have to go through the hassle of reclaiming the car and reselling it... and in the end someone will only pay the market price.
But really it was the complete indifference of Scott McNeil that drove us away from Muzi. We ended up buying a new Chevy Bolt from Mirak Chevrolet, and we absolutely love it. Kind of a shame with Muzi, though, as others there were helpful through the initial lease process.
As a footnote, I am getting tons of phone calls from various Ford dealers today because someone posted somewhere that I am interested in buying a Ford Mustang. Was it someone from Muzi in response to my complaints? Who knows, but it's not accomplishing much of anything.
"Great Experience "
Absolutely amazing experience. Was the first time purchasing a car and could not have been more satisfied with my experience! Going in I was nervous it would be difficult for me to find a car that I both loved and that was affordable, however, that was no problem whatsoever. I ended up purchasing a Jeep and I could not be more ecstatic about my purchase. Scott helped me throughout the entire process, not rushing me into anything. He spent close to two hours with me, walking me through my different options, and explaining to me what he believed would be the best purchase if he were in my shoes. I could not be more thankful! I would definitely recommend Muzi Ford to any individual looking to buy a car!! They are great!
I had the most wonderful experience at Muzi Ford. The service was unbelievable! I am someone who can't make up my mind easily and very indecisive. Scott, worked with me the whole time! I was not rushed, I picked out the perfect car at the right cost for me!! I would definitely recommend this dealership to anyone else looking to buy!
"I love this place!!"
I was referred to Muzi Ford from my good friend Andrew Yannick and I am glad that he sent me here. This is definitely the place to go if you are looking for a new Ford truck. The commercial truck managers are second to none and everyone is upfront and honest. Really a top-notch organization.
"Scott McNeil "
- Raphael Oliveira
The work was great he took care of everything for me even my issue with my plates. I would recommend muzi ford for anybody.. Look for Scott he's the best!
"There is no place like Muzi Ford!"
As someone who has only bought Ford vehicles and have bought from different dealerships, I cannot use enough words to begin to describe why my wife and I returned to Muzi and how happy we are that we were able buy a CPO Explorer from them again.
From the moment we began to look and made an online request for information, Angella Lucia was extremely helpful and very responsive to emails; never pushy and ready to help in our search. Maybe we had a little luck, but in only 4 days' time, Angella let us know that an excellent match for our next vehicle had come in. She seemed genuinely excited to let us know and we were excited to take a look.
She introduced me to the best salesman I have ever dealt with: Scott McNeil! Scott let me see the vehicle quickly even as it was being serviced! My wife and I returned the next day for a closer look. Scott could not have been more patient and courteous with answers to all of our questions and he took the time to explain many of the features and details of the Explorer. He let us both test drive the vehicle and when it came to us making a decision, he was very respectful and allowed us time to talk things over before we agreed to terms. Scott helped to make the car buying experience what few people ever say it is: enjoyable, fun, and leaving you with a sense that buying from this dealer (Muzi) was the best decision we could make. When the next time comes, we will insist on having him as our salesman!
I have to say a word about the finance department and what is usually a very monotonous time of signing many papers. Scott Brocklesby in that office was very conversational, pleasant and great to deal with. We both thought he could not have made the finances any easier!
Finally, I took delivery of the Explorer only a day ago, and when doing so, I noticed they they forgot to put a Muzi decal on the rear of the vehicle. I used to be someone who would ask to have the dealer decal removed. I told Scott, "We are proud to have bought from Muzi; please go have someone put a decal on before I go!"
In the end, there are many places you can go to buy a vehicle and to have it serviced, but in my opinion, "There's no place like Muzi Ford!"
Paul and Lauren
"Great Customer Service "
Went in considering buying a new vehicle. That's when I was greeted by Scott McNeil, he was able to answer all my questions and concerns with great confidence. He's very knowledgeable about the all the vehicles at this location. The way Scott McNeil treated me will have me coming back when I'm ready to purchase.