"Excellent Customer Service"
Now this is how a car buying experience should go! I recently purchased my first new car from Muzi and I actually had fun doing it! Scott showed me their inventory of Focus models and answered all of my questions while cracking jokes and making me laugh the whole time. He really made my first car buying experience amazing.
"Made My First Car Buying Experience Easy!"
I purchased my first car out of college from Muzi Ford. I went in to the dealership not knowing exactly what direction I wanted to go in. Scott was an awesome salesperson to work with. He was personable, non-pushy, and helped me find the perfect car that fit my price range. so far I am loving my new Focus! I will definitely recommend this place to my friends when they are looking for their next car!
"Awesome Customer Service "
A few months back I bought a new Explorer from Muzi and could not have been happier with my experience. The salesman I worked with named Scott was very thorough in making sure we found the right SUV for me and my family. They made the whole buying experience quick and easy!
"The Nicest Salesman I Have Met"
I contacted Muzi Ford on Thursday and spoke with someone regarding a pre-owned Ford Explorer. They contacted me and let me know that the salesman was not going to be there and I set an appointment with Scott McNeil. We drove the Explorer that we saw online and a sales manager came to speak with us. They were two of the nicest sales people that I have ever met. Needless to say, we bought the car and we love it. I’d highly recommend Muzi Ford and Scott to anyone looking for a car.
"Suited to make the deal"
I had a great experience dealing with Scott McNeil, extremely professional (apperence and business), not to mention the electrifying suit he was wearing. I would highly recommend anyone looking for a new or pre-owned car to go see Scott.
"Good experience soured by negligent handling of lease buyout"
- Boston area buyer/leaser
We leased a Ford Fusion for three years, and on the whole it was a positive experience. In fact, we were very interested in buying out the lease. However, at that point our experience really soured. We had a difficult time being directed to the right person to speak to, and we finally were told to call one Scott McNeil. I explained our interest in buying out the lease, and he said he would get back to me. When he did, he told me he had "Great news." The great news turned out to be that they could lease me a new car at the same price. When I made the point again that we were not interested in leasing again and wanted to know about purchasing the leased car, Scott seemed puzzled and said he would have to get back to me. A few weeks went by. He never got back to me. I stopped by the dealership to get a minor recall issue handled, and I told the people at the front desk that I would happily speak to Scott then or when I returned to get the vehicle. They called him and said that he could not meet but would get back to me. He never, ever did. I wrote an email to Muzi's General Manager and received no reply.
Finally we gave up on him and found someone who would tell us what was going on. We could buy out the lease but only at non-negotiable price... and the price was well over the market value for a car of its year and mileage. The person I dealt with at that point was understanding and agreed that it was not a good policy by Ford, as it basically means that they have to go through the hassle of reclaiming the car and reselling it... and in the end someone will only pay the market price.
But really it was the complete indifference of Scott McNeil that drove us away from Muzi. We ended up buying a new Chevy Bolt from Mirak Chevrolet, and we absolutely love it. Kind of a shame with Muzi, though, as others there were helpful through the initial lease process.
As a footnote, I am getting tons of phone calls from various Ford dealers today because someone posted somewhere that I am interested in buying a Ford Mustang. Was it someone from Muzi in response to my complaints? Who knows, but it's not accomplishing much of anything.
"Great Experience "
Absolutely amazing experience. Was the first time purchasing a car and could not have been more satisfied with my experience! Going in I was nervous it would be difficult for me to find a car that I both loved and that was affordable, however, that was no problem whatsoever. I ended up purchasing a Jeep and I could not be more ecstatic about my purchase. Scott helped me throughout the entire process, not rushing me into anything. He spent close to two hours with me, walking me through my different options, and explaining to me what he believed would be the best purchase if he were in my shoes. I could not be more thankful! I would definitely recommend Muzi Ford to any individual looking to buy a car!! They are great!
I had the most wonderful experience at Muzi Ford. The service was unbelievable! I am someone who can't make up my mind easily and very indecisive. Scott, worked with me the whole time! I was not rushed, I picked out the perfect car at the right cost for me!! I would definitely recommend this dealership to anyone else looking to buy!
"I love this place!!"
I was referred to Muzi Ford from my good friend Andrew Yannick and I am glad that he sent me here. This is definitely the place to go if you are looking for a new Ford truck. The commercial truck managers are second to none and everyone is upfront and honest. Really a top-notch organization.
"Scott McNeil "
- Raphael Oliveira
The work was great he took care of everything for me even my issue with my plates. I would recommend muzi ford for anybody.. Look for Scott he's the best!