Scott Rupert

Had a 10am appointment to evaluate the main window switch in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. Afte in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. After a short while, I got a text stating that a number of services were recommended. I find this tactic to be very irritating. Not a word about the window switch but you found many other things to sell. I told Scott that all I wanted was to get the window fixed. I also told him that I did not want to wait and I would sign up for the shuttle. Big mistake. I'm not going into detail about the driver or the other people waiting for a ride. Just this. A dealership of your size needs at least two shuttles, two drivers and a back up driver. Scott called to tell me that the switch had to be replaced and it had to be ordered because it wasn't in stock. The next morning I was notified that the part was there. I called Scott. He had received the same info. I wanted to come in to get the job done but Scott said that the tech was off that day. I asked about the next day schedule (Thursday). Scott said the tech was off that day also. I asked if there was another tech that could replace a window switch. Scott said that the techs didn't like to finish a job that someone else started. Is this what you call customer service? Hello general manager, hello service manager. I came in Friday and the job got done. I am not blaming Scott or the tech. They are just part of a system that does not function well. More

by firstserv Verified Customer Verified Customer

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I continue to bring my vehicle here because I trust that Scott and the team will care of it and provide great service. Scott and the team will care of it and provide great service. More

by ssrodman Verified Customer Verified Customer

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Scott was professional and knowledgeable. My questions were answered and he did not pressure me for any repaired that my car needs. My questions were answered and he did not pressure me for any repaired that my car needs. More

by lamin14 Verified Customer Verified Customer

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highest honesty and integrity of the team is what is important for me to come back important for me to come back More

by dattar613 Verified Customer Verified Customer

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Great service, great communication. Good customer experience, will continue to do business with courtesy Nissan Good customer experience, will continue to do business with courtesy Nissan More

by Kbootx Verified Customer Verified Customer

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They are amazing help. Knowledgeable, quick, nice. I love going to this location. Will be back. Knowledgeable, quick, nice. I love going to this location. Will be back. More

by salinas.josemario23 Verified Customer Verified Customer

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Scott was great. I appreciate his kindness and he was very thorough. Made sure everything was taken care of. I appreciate his kindness and he was very thorough. Made sure everything was taken care of. More

by MCB Verified Customer Verified Customer

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They get your vehicle taken care of in a timely manner and you on your way with no problems! and you on your way with no problems! More

by jordan_jgw Verified Customer Verified Customer

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I had a great experience with the service department. Will definitely come back again for service. Will definitely come back again for service. More

by sylvia9 Verified Customer Verified Customer

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It was fine T h a n k y o u s c o t t . More

by Raj Verified Customer Verified Customer

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