Scott is aways amazing, I had been out of town with an
emergency, I had no appointment, Scott got me in and out quickly and is very trustworthy!
emergency, I had no appointment, Scott got me in and out quickly and is very trustworthy!
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by Lollarlita68
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for sharing your experience! We’re so glad Scott was able to assist you during a stressful time and get you taken care of quickly. His dedication and trustworthiness truly make a difference, and we’re grateful to have him on our team. We appreciate your loyalty and look forward to your next visit!
All I can say is always professional, always patient
(with a senior) and Scott is always a wonderful representative.
(with a senior) and Scott is always a wonderful representative.
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by dlglover622
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you so much for your kind words! We're honored to have earned your trust, and we're especially glad to hear that Scott continues to provide professional and patient service. We truly appreciate you and look forward to welcoming you back anytime!
25K Service Window Scott was amiable, communicative, and
transparent. Would 10/10 recommend to a friend.
transparent. Would 10/10 recommend to a friend.
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by nathanlwatson1
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you so much for your kind words! We're thrilled to hear that Scott provided an excellent experience during your 25K service. We truly appreciate your recommendation and look forward to serving you again in the future. Safe driving!
Had a 10am appointment to evaluate the main window switch
in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. Afte
in the driver door. The window would go down but was erratic and slow coming up. I turned my vehicle over to Scott and went to the waiting area. After a short while, I got a text stating that a number of services were recommended. I find this tactic to be very irritating. Not a word about the window switch but you found many other things to sell. I told Scott that all I wanted was to get the window fixed. I also told him that I did not want to wait and I would sign up for the shuttle. Big mistake. I'm not going into detail about the driver or the other people waiting for a ride. Just this. A dealership of your size needs at least two shuttles, two drivers and a back up driver.
Scott called to tell me that the switch had to be replaced and it had to be ordered because it wasn't in stock. The next morning I was notified that the part was there. I called Scott. He had received the same info. I wanted to come in to get the job done but Scott said that the tech was off that day. I asked about the next day schedule (Thursday). Scott said the tech was off that day also. I asked if there was another tech that could replace a window switch. Scott said that the techs didn't like to finish a job that someone else started. Is this what you call customer service? Hello general manager, hello service manager. I came in Friday and the job got done.
I am not blaming Scott or the tech. They are just part of a system that does not function well.
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by firstserv
Verified Customer
Verified Customer
Jul 28, 2025 -
Clay Cooley Nissan of Richardson responded
Hi this is Angela, I'm the Owner Loyalty Manager here at Clay Cooley Nissan Richardson. Thank you for sharing your experience. We truly value your feedback and are sorry to hear about the frustration you encountered during your visit. While we’re glad the repair was ultimately completed, it's clear that the process did not meet your expectations, especially regarding communication, shuttle service, and scheduling.
We take your concerns seriously and would like the opportunity to speak with you directly to better understand how we can improve our service moving forward. Please feel free to give me a call at either (972) 792-5657 or (469) 655-6745 at your convenience. I’d really appreciate the chance to connect and make this right.
Scott was professional and knowledgeable.
My questions were answered and he did not pressure me for any repaired that my car needs.
My questions were answered and he did not pressure me for any repaired that my car needs.
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by lamin14
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for the great feedback! We're glad to hear that Scott provided you with a professional and pressure-free experience. It's important to us that our customers feel informed and comfortable throughout their visit. We appreciate your trust and hope to see you again soon!
highest honesty and integrity of the team is what is
important for me to come back
important for me to come back
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by dattar613
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you for your kind words! We're truly grateful that you recognize the honesty and integrity of our team, that means everything to us. It's our top priority to provide trustworthy service, and we're honored to have earned your confidence. We look forward to continuing to serve you with the same level of care and transparency.
I continue to bring my vehicle here because I trust that
Scott and the team will care of it and provide great service.
Scott and the team will care of it and provide great service.
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by ssrodman
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2025 -
Clay Cooley Nissan of Richardson responded
Thank you so much for your continued trust in us! We're honored to have Scott and the team take care of your vehicle, and it means a lot to know you feel confident in the service we provide. We truly appreciate your loyalty and look forward to seeing you next time!
They are amazing help.
Knowledgeable, quick, nice. I love going to this location. Will be back.
Knowledgeable, quick, nice. I love going to this location. Will be back.
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by salinas.josemario23
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Clay Cooley Nissan of Richardson responded
Salinas.josemario23, we are so pleased you enjoyed your visit to Courtesy Nissan! We hope to be of service to you again in the future.
Best wishes,
Courtesy Nissan
Great service, great communication.
Good customer experience, will continue to do business with courtesy Nissan
Good customer experience, will continue to do business with courtesy Nissan
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by Kbootx
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Clay Cooley Nissan of Richardson responded
Hi Kbootx, thank you for taking the time to leave a review for us at Courtesy Nissan. We're happy we could meet your expectations! We hope to see you soon!
Scott was great.
I appreciate his kindness and he was very thorough. Made sure everything was taken care of.
I appreciate his kindness and he was very thorough. Made sure everything was taken care of.
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by MCB
Verified Customer
Verified Customer
Service Price Transparency
Jul 18, 2025 -
Clay Cooley Nissan of Richardson responded
Hello! we're glad to know you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.
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