Scott Rupert | Page 6

Clay Cooley Nissan of Richardson responded

Thank you for your kind words! We’re so glad to hear you always feel welcomed and supported when visiting us. Your trust means a lot, and if you ever have any questions or need assistance, please don’t hesitate to reach out at 972-792-5657.

Clay Cooley Nissan of Richardson responded

Hi! We’re so glad to hear Scott took great care of you and met all your needs! Your satisfaction means a lot to us, and we’ll be sure to share your feedback with him.

Clay Cooley Nissan of Richardson responded

Thank you for your kind words! We’re so glad to hear our team has been courteous, helpful, and pleasant during your visits. It’s great to know you feel comfortable asking questions and getting the answers you need. We appreciate your trust and look forward to continuing to serve you!

Clay Cooley Nissan of Richardson responded

We’re sorry to hear about your experience and the frustration it caused. That’s certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. We understand your concern regarding the warranty cancellation timing and would like to take a closer look to ensure everything is handled properly. Please feel free to call me directly at 972-792-5657 or 469-655-6745 so we can review the details and work toward a resolution. Your satisfaction is important to us, and I’d like the opportunity to personally make this right. — Angela, Owner Loyalty Manager

Clay Cooley Nissan of Richardson responded

Thank you so much for the great review! We're happy to hear you enjoy using our online appointment system and that our team is taking great care of your vehicle. Your trust and support mean a lot to us — we look forward to seeing you at your next service visit!

Clay Cooley Nissan of Richardson responded

Thank you for the kind words! We’re so glad you had a positive experience with our team and felt comfortable during your visit. It's always great to hear that our guests enjoy the space while their vehicle is being serviced. We look forward to serving you again!

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words and five-star review! We're thrilled to hear that you had a great experience and felt genuinely cared for. Providing excellent service and treating our customers with respect is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future!

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We're so glad your first experience with us left a positive impression. It was a pleasure having you, and we look forward to welcoming you back in the future!

Clay Cooley Nissan of Richardson responded

Thank you so much for the kind words! We're thrilled to hear that Scott has consistently provided you with clear, trustworthy guidance and a great experience. We'll be sure to pass along your feedback to him—he'll really appreciate it. We look forward to continuing to serve you in the future!

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We apologize for the extended wait time during your recent visit. While we aim to provide thorough service, we understand that 2 hours and 15 minutes for an oil and filter change is longer than expected. Your time is valuable, and we’re actively working on improving our efficiency. We appreciate your patience and hope to provide a faster experience next time.