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Scott Shaffer

Overview Reviews (130) Inventory (162)

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Scott Shaffer

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

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4.9

130 Reviews

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Overview Reviews (130) Inventory (162)

Dealership Experience

9 yrs, 2 mos

Industry Experience

25 yrs, 2 mos

Specialties & Trainings

NISSAN OWNER FIRST RECOGNITION 2013-2015

INFINITI OWNER FIRST RECOGNITION 2016-CURRENT

4.9

130 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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130 Reviews of Scott Shaffer

July 22, 2025

Dealership Rating

Employee Rating

Trouble free service. Scott is helpful and knowledgeable. The service staff is courteous. Vehicle was finished on time, on budget. Been using Coulter Infiniti service Scott is helpful and knowledgeable. The service staff is courteous. Vehicle was finished on time, on budget. Been using Coulter Infiniti service for over 12 years, never a problem. More

by Steve B

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2025 -

Coulter INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 16, 2025

Dealership Rating

Employee Rating

Scott in the service department was knowledgeable and helpful coordinating scheduled maintenance and recommending thoughtful solutions for my vehicle. helpful coordinating scheduled maintenance and recommending thoughtful solutions for my vehicle. More

by jmalexander9657

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2025 -

Coulter INFINITI responded

Jmalexander9657, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Coulter INFINITI with Scott!

May 07, 2025

Dealership Rating

Employee Rating

Since we bought our car five years ago we continue to utilize the services offered by them. Scott the assistant manager does a great job in customer service, helps to get good deals, fixes and repairs as utilize the services offered by them. Scott the assistant manager does a great job in customer service, helps to get good deals, fixes and repairs as needed. Will continue to goto Coulter Infiniti. Friendly staff always! More

by priya.satish

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rick Reames

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May 10, 2025 -

Coulter INFINITI responded

Priya.satish, thanks for your praise and kind comments about our team. Thank you again for the great review!

May 02, 2025

Dealership Rating

Employee Rating

The team helped out with a quick check of the air filter and hood latch fix. I appreciate the time. and hood latch fix. I appreciate the time. More

by GM442

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Grandberry

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May 04, 2025 -

Coulter INFINITI responded

Hi Gm442! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 02, 2025

Dealership Rating

Employee Rating

Coulter Infiniti’s service is exceptional! The staff is friendly and very helpful. And professional! The staff is friendly and very helpful. And professional! More

by barbarawoods878@gmail.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2025 -

Coulter INFINITI responded

Hello Barbarawoods878@gmail.com, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!

April 16, 2025

Dealership Rating

Employee Rating

Clean, comfortable and welcoming. Very nice bathrooms. Car inventory is extensive and well displayed. Classy place! Very nice bathrooms. Car inventory is extensive and well displayed. Classy place! More

by Ettahale

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Reames

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Apr 18, 2025 -

Coulter INFINITI responded

Hi Ettahale, thank you so much for your positive comments about Coulter INFINITI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 15, 2025

Dealership Rating

Employee Rating

I have been getting my QX serviced here for a few years and I have been pleased with the customer service and staff every visit. and I have been pleased with the customer service and staff every visit. More

by Kshagarci

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Rios, Jose Lopez-Torrero

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Apr 18, 2025 -

Coulter INFINITI responded

Kshagarci, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Coulter INFINITI. We can't wait to see you again, have a great day.

April 11, 2025

Dealership Rating

Employee Rating

Infinity Q50 S is my car… Scott is my service agent and Coulter Infinity is my Dealership. If you want the very best in quality and thoughtful service… I can’t recommend these enough. Coulter Infinity is my Dealership. If you want the very best in quality and thoughtful service… I can’t recommend these enough. More

by Gideon Ephratah

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Coulter INFINITI responded

Hi Gideon Ephratah, thank you for taking the time to leave a review for us at Coulter INFINITI. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI with Scott!

March 29, 2025

Dealership Rating

Employee Rating

My service manager, Scott Shaffer is professional And does a great job. Always answering my questions and helping me with my service thank you. does a great job. Always answering my questions and helping me with my service thank you. More

by Deborah

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2025 -

Coulter INFINITI responded

Hi Deborah, thank you for taking the time to leave a review for us at Coulter INFINITI. We're happy we could meet your expectations! Deborah, we're glad you had such a wonderful experience with us!

March 08, 2025

Dealership Rating

Employee Rating

I want to thank Coulter Infiniti for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attent visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attentive! They turned a very stressful situation into a very manageable one. The customer service is 2nd to none, if you are looking for a dealership that cares about their customers and will do what they say they are going to do Coulter Infiniti is the place. They have earned my business for life! Thank you again for taking care of my daughter!! More

by martinez24

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Darr, Sophia Said

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Mar 12, 2025 -

Coulter INFINITI responded

Martinez24, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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