Toby Hochstetler
Toby Hochstetler at Coulter INFINITI

Toby Hochstetler

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

Contact Me
4.9
119 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

4.9

119 Reviews

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119 Reviews of Toby Hochstetler

October 08, 2026

Dealership Rating
Employee Rating

Service is always top notch; they are thorough and care about their customers. I had a question that led to a concern, and they looked into it immediately. And helped remedy it. More

by MichellePals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Shaffer

Oct 08, 2026

Coulter INFINITI responded

Thorough attention and prompt follow-up are central to how our service department operates. Knowing you found our work on your INFINITI QX80 both thorough and swiftly resolved is rewarding. Thank you for your kind words and five-star rating.

October 02, 2026

Dealership Rating
Employee Rating

Very helpful staff explain All or any issues are provided. Estimated time of service is always good Estimates are met and any more is explained. Again a great staff this dealership is out of my wa More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Coulter INFINITI responded

Knowing that our clear issue explanations and accurate time estimates have kept you coming back for eight years means a lot to our service team. We’re glad we could continue delivering the timely, transparent service you rely on for your INFINITI QX50.

October 01, 2026

Dealership Rating
Employee Rating

I've had nothing but a good experience with Coulter Infiniti from the beginning. I'm on my 3rd vehicle from there and whenever I need service and they find any additional issues I wasn't expecting, More

by RonT
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2026

Coulter INFINITI responded

Knowing that having a loaner car available kept you moving means a lot to our service team. We’re also happy warranty coverage gave you added peace of mind. Thank you for recognizing Toby’s friendly, attentive service and for choosing to service your INFINITI QX50 with us again.

September 04, 2026

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I am always treated as a valued customer and they always accommodate my schedule especially when I comes to providing me a loaner vehicle. More

by AZMUM
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Recommend Dealer
Yes
Sep 04, 2026

Coulter INFINITI responded

Knowing that you feel valued and that scheduling a loaner vehicle works so well for you means a lot to our service team. We’re glad we could accommodate your schedule and provide a loaner during service on your INFINITI Q70.

August 31, 2026

Dealership Rating
Employee Rating

I always have the best experience at INFINITI dealership. Toby always works with me. He’s always very kind and courteous and helpful. He’s the best.!!!! More

by teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Coulter INFINITI responded

Your kind words about Toby’s consistent courtesy and helpfulness underscore what we aim for in our service department. Knowing every visit with your INFINITI Q50 feels exceptional means a great deal to our team.

August 27, 2026

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Employee Rating

My service was very good but the quality of work associate with my repair was poor. Trash from the replacement part packaging was all of the floor, dirt/grease on the passenger seat and the door pan More

by mhoelzel1959
Service Price Transparency
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Recommend Dealer
No
Sep 01, 2026

Coulter INFINITI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 05, 2026

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Employee Rating

Scott in maintenance service is fantastic! He always goes above and beyond to accommodate work schedules and is quick to respond in communication. Very professional and friendly service! More

by lgodzich
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Shaffer

Jan 05, 2026

Coulter INFINITI responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 06, 2026

Coulter INFINITI responded

Hi Lgodzich, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 27, 2025

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Employee Rating

Extremely nice employees, nice waiting room, clean area outside, good location, a lot of cars to choose from More

by Dlmnc1133
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 27, 2025

Coulter INFINITI responded

Thanks for sharing about your experience with Coulter INFINITI. We appreciate your business and hope to see you again soon!

December 17, 2025

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Employee Rating

Always great service and people. Jose and Toby are fantastic. Fully recommend them to everyone. QX is a great vehicle. Coulter is outstanding. More

by davidbarazoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez-Torrero

Dec 21, 2025

Coulter INFINITI responded

Hi Davidbarazoto, we are very happy to have provided you with such a positive experience!

December 10, 2025

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Employee Rating

Toby was great to work with and the repairs that were needed were completed quickly. Thank you! More

by chrismsawyer
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 11, 2025

Coulter INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 14, 2025

Coulter INFINITI responded

Hello Chrismsawyer, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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