Scott Thomas | Page 3

When you buy a used car from them customer service sucks. They really don't wont alot to do with you after you sign papers. They really don't wont alot to do with you after you sign papers. More

Report | Print

This place is a joke. I called today to inquire about buying a new car. I asked for a sales manager and was transferred to Scott who then , didn't answer my question, transferred me to Howard. Howard ini buying a new car. I asked for a sales manager and was transferred to Scott who then , didn't answer my question, transferred me to Howard. Howard initially "seemed" nice and pleasant until he found out I wanted a 2021 model they didn't have in stock. He made it seem like he could no longer hear me on the phone and gave a speech "Sir. Are you still there? Because I can no longer hear you. If you need any further assistance, please call "ME" back". No direct telephone number, no name, no nothing. I only got his name when I immediately called back. I KNEW EXACTLY WHAT HAPPENED.....He realized I didn't want the old vehicles they had in stock that was produced in March. They have the mentality of time is money and don't want to be bothered unless you're buying a car today. Well my money will be spent at another dealership since this one can't respect my time. If I want to do research for a week or even months, I'll do that. My right and I will never be pressured into doing car deals when I'm not done with my research. No wonder this dealer has a 2.9 dealer rater rating. I'm also putting this review on google so other buyers no to steer clear of this dealer. More

Report | Print

this is by far the worst dealership I have ever been to. Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me Have debated on posting anything but I want to protect you as a customer from what I have went through the last year! 1st off the person who sold me the car (used) lied about the age of the car which I finally caught while signing papers. They then put the wrong mileage on my paper work which I then had to have fixed after I bought the car. fast forward two days and she was in the shop for the 1st of many many times. In the first 34 days I owned my car I drove it for 14 of those days! not consecutively as I had 5 loner cars in that time. Also give me the wrong tag and in the 14 days I did have it I was driving with an illegal tag! then let's just say over a year my car was in the shop more times than I can count. fast forward 1 year and my car would not pass its state inspection because they illegally passed it when i bought it with to dark of tent on it and tried to say i put the tent on after I bought it. when I informed them I had taken pictures of the car the day I bought it before I even left the lot they changed thier tone and offered to take the tent off and inspect it! ummm after accusing me of putting something illegal on my car nope don't think so. i asked to be put in a different car comparable to the one I was in. they showed me xxx cars and when I told them no and not to run my credit till i talked to my husband they still ran it!!! I took my business to a new dealership and have had an excellent experience. dont do business with this dealership they dont care about you just a sale and won't own up to doing something wrong! More

Report | Print

Enjoyed purchasing a new Nissan Rougue. The Sales people were polite and helpful as we came into the Nissan area and have been that way every time I go in. Were not pushy or tried to hur The Sales people were polite and helpful as we came into the Nissan area and have been that way every time I go in. Were not pushy or tried to hurry me into picking the SUV I wanted. More

Report | Print

Unprofessional and Rude I purchased used car from them. they promised me to give a cleaned car doing complete detailing but when I visited for delivery I found the car in the I purchased used car from them. they promised me to give a cleaned car doing complete detailing but when I visited for delivery I found the car in the same condition which i saw on day 1. It was no clean and not detailed. I saw hairs on the seat which was awful. when I requested to the sales guys then they said we dont do detailing and they can do this much only for used cars which was surprising. Another incidence was regarding keys, they provided only one key when I asked the other one then they said we dont have it.After 3 months they found the other one and I got it thorough the post. Meantime I paid for a duplicate key out of my pocket. the sales Manager was the best example of arrogance and rudeness. He was very arrogant in his language and behavior and this was surprising to me. Only finance department and the people working there are nice.. They never respond to your calls, Voice mails will never be answered. You will be kept on hold for long.. Once you buy a car your customer value drops drastically and you become transparent for them. More

Report | Print

Quick/fast Done a great job on getting me in and out A+ I was treated with great respect , well recommend van York to anyone looking to buy!! Done a great job on getting me in and out A+ I was treated with great respect , well recommend van York to anyone looking to buy!! More

Report | Print

Everyone at this dealership went above and beyond to make sure the process went as smooth! I love my 2013 altima and the experience was wonderful! sure the process went as smooth! I love my 2013 altima and the experience was wonderful! More

Report | Print

i am giving Vann York High Point Nissan this rating because from the moment we decided to purchase a new vehicle from Vann York High Point Nissan the experience was nothing short of phenomenal. Our Sal because from the moment we decided to purchase a new vehicle from Vann York High Point Nissan the experience was nothing short of phenomenal. Our Salesman Chris Lawing was awesome. He took his time and found us the perfect car for our needs and price range, and explained in detail how to use the extra options on the car. The finance manger Scott Thomas was amazing in explaining every detail of the warranties and additional insurances that were available for the car, and the General Manager Trey Powell made sure that we received the best service and the best price for our new Nissan Rouge. Being able to drive my new car off the showroom floor and getting a shout out that we had just bought a new Nissan Rouge and being welcomed to the Vann York High Point Nissan family is what will keep me going back to this dealership for future purchases. More

Report | Print

Best auto purchasing experience I ever had. Everyone i dealt with was extremely knowledgable and friendly. They went out of their way to locate the car we wanted. dealt with was extremely knowledgable and friendly. They went out of their way to locate the car we wanted. More

Report | Print

Great experience - They jumped right into my car shopping experience with good service and pricing. We were pleased with our purchase and I would definitely go to them first next time we need a new vehicle. experience with good service and pricing. We were pleased with our purchase and I would definitely go to them first next time we need a new vehicle. More

Report | Print