Scott White | Page 7

I always have a good experience at this dealership. Everyone is always nice and very helpful Everyone is always nice and very helpful More

by mingram28 Verified Customer Verified Customer

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I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

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Wonderful service department! I always feel welcome when I come there. Great and friendly staff! I always feel welcome when I come there. Great and friendly staff! More

by CHRISSYQ70 Verified Customer Verified Customer

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The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

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efficient service from serena and the service team, without a doubt I will always be servicing my vehicle with kia without a doubt I will always be servicing my vehicle with kia More

by Libravo2009 Verified Customer Verified Customer

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My last visit everything was completed as requested in a decent amount of time I have no complaints decent amount of time I have no complaints More

by TEDYCINDYS Verified Customer Verified Customer

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The service is hands down phenomenal, the staff is awesome, kind and patient all the time. The facility is always clean and stocked with complimentary beverages. awesome, kind and patient all the time. The facility is always clean and stocked with complimentary beverages. More

by msmoni.rich Verified Customer Verified Customer

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Salena and Scott are extremely knowledgeable about issues with vehicles, and they are very friendly and helpful!! with vehicles, and they are very friendly and helpful!! More

by JUNEROWELL Verified Customer Verified Customer

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Go check out Stephanie for your next car purchase! She will get you in and out stress free:) She is so chill and good vibes She will get you in and out stress free:) She is so chill and good vibes More

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Went in for an oil change and tire rotation, as well as my passenger side door handle not working. I was told that the door handle did not have any broken parts, but that it just had to be lubed. I was tol my passenger side door handle not working. I was told that the door handle did not have any broken parts, but that it just had to be lubed. I was told this was done and the door handle was now in working order. I should have checked it when I picked up my vehicle, but I didn’t. When I returned home I discovered the door handle was actually still not working. More

by destinyx343 Verified Customer Verified Customer

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