Sean De Vries | Page 2

I had an absolute wonderful experience at Hyundai Zeigler in racine . There was no Pressure just friendly and attentive stuff. Sean and and Eric truly listened and were incredibly patient and helpful. The en in racine . There was no Pressure just friendly and attentive stuff. Sean and and Eric truly listened and were incredibly patient and helpful. The entire Process , from Testdrive to financing was made easy for me by Sean De Vries and Eric Burt. No hidden add on fees and Price was exactly as negotiated. I highly recommend Hyundai Zeigler for anyone seeking a trustworthy and positive car buying experience. More

by hoopermartina Verified Customer Verified Customer

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I had a very pleasant experience at Hyundai Ziegler Dealership. The staff was very professional and kind. I was in and out with my new car in no time! Dealership. The staff was very professional and kind. I was in and out with my new car in no time! More

by lopezamin Verified Customer Verified Customer

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Nice variety of vehicles reasonably priced. We bought a 2022 Lincoln Corsair. Love it! Staff were prompt in asking if we needed help. Sean DeCries was an excellent salesman who took time to go We bought a 2022 Lincoln Corsair. Love it! Staff were prompt in asking if we needed help. Sean DeCries was an excellent salesman who took time to go through the car capabilities. Would buy again from this location! More

by deedee Verified Customer Verified Customer

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Awesome 😎 great polite in every way I will be sure to buy another vehicle from you thank you very much!!!! buy another vehicle from you thank you very much!!!! More

by bergmanngary6 Verified Customer Verified Customer

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Great people and dealership. The best experience I’ve had, Mazda, Cadillac,Toyota,Honda &International Auto you beat all of them.I feel I got a fair deal. Thank all of you so mu The best experience I’ve had, Mazda, Cadillac,Toyota,Honda &International Auto you beat all of them.I feel I got a fair deal. Thank all of you so much. More

by linjoyce2002 Verified Customer Verified Customer

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Dealership was very professional at arrival. Salesman was top notch, and went above and beyond. Salesman was top notch, and went above and beyond. More

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Sales team was great, definitely would work with Sean again. This would be a five star review but the service department is where it lacks. From things that need to be fixed before buying the car that ne again. This would be a five star review but the service department is where it lacks. From things that need to be fixed before buying the car that never were fixed until a couple weeks after buying the car. The car was supposed to get buffed and some correction done and they didn't do that either. Expect long waits on the service department as well. Was told my car would be back to me in 2-3 days and they've had it for over a week now and I haven't heard anything from them. Happy with the car they sold me. Like I said Management and sales are great, its the service department that needs work. More

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Very welcoming in very interesting in to what to what you need an want im blessed need an want im blessed More

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I previously left an overwhelmingly negative review but have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to ha have removed it, as I recognize that the staff I worked with were likely trying to do their jobs in the best way they thought and I do not want to harm them or their careers. I hope this feedback helps improve processes for the staff and future customers at Zeigler. I negotiated a new 2025 Tucson for my parents, who dislike dealership interactions. From the start, I made it clear that they hadn't decided on a payment method, and I wanted a firm price independent of how they would pay. This way, I could present them with the offer and then we would discuss options. I documented this in texts and followed a script I wrote to ensure I covered all of this in my conversations. We settled on a price and I brought my parents into the dealership to test drive and place an order. When we visited the dealership, we found that the sales person we talked with initially and made an appointment with was not there but someone else could help us. We then worked with Sean. The price he provided differed from what we had discussed over the phone, but since he hadn’t been part of the earlier discussions, I don’t hold that against him. I made sure to reiterate what I had told the others over the phone including the part where my parents had not decided on payment method. When I clarified our discussions, Scott came out and confirmed the agreed-upon price, and we placed our order. The vehicle was estimated to arrive in November but did not arrive until March, but I understand manufacturing delays happen. The night before pickup, Sean mentioned a $2,250 Hyundai financing incentive. Naturally, we expected this to reduce our previously agreed-upon price if we financed. My parents had initially planned on paying cash at this point but I discussed how this could help them out financially and also explained how this could help the dealership who had been very helpful thus far. However, when we arrived to the dealership, we were first told an additional package had been added—raising the price by ~$1,500—which we had to request be removed. Then, we were informed the $2,250 incentive would only get us to the previously agreed price and we HAD to finance to get there, contradicting prior discussions where we had talked about being able to pay cash at the price. We were disappointed by this, but it was especially disappointing when Scott's response felt like a "Sure, the sales people told you that you could pay both ways but I never said that- so GOTCHA". I had been transparent throughout with the hope of making this an easy process for my parents, but instead, they had to spend hours at the dealership sorting out unexpected changes. What started as a positive experience with Zeigler, and our hopes of making this our permanent dealership, turned frustrating, and because of this, we are not planning on returning for our future purchases. More

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I have purchased a lot of vehicles in my life. Never before have I felt like I was being undermined and manipulated by a salesperson like my experience at Zeigler Hyundai. Please be aware of all c Never before have I felt like I was being undermined and manipulated by a salesperson like my experience at Zeigler Hyundai. Please be aware of all charges on your paperwork. They took a $18,900 vehicle and turned it into a $25,000 vehicle with the extras that they tried to through into the mix. There was actually a line on the invoice that said, "other charges". They couldn't tell me what the charge was and ultimately removed the charge. On the trade in, we were told not to put a date on the title which seemed very under-handed and shady to me. After some deliberation, we dated the title and moved on to the next debacle. I put $1000 down on the car the previous night. I came in the next day with a pre-approved loan, insurance taken care of and it still took 3 hours to get this deal taken care of. I know Sean was trying to do his job, but he needs to be more prepared to answer questions that come up. I asked questions, he would have to go ask someone else to get an answer. Overall, I doubt seriously if I would ever purchase another vehicle at this establishment. What should have been a nice, easy, smooth transaction, turned into a painful three-hour car purchasing experience that I wouldn't want to go through again. Robert More

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