Sean Johnson

I was surprised at the level of service I received. I've never enjoyed going to a dealership as it always seemed like a dealer was trying to upsell on stuff you didn't need. I had 3 recalls and they ha I've never enjoyed going to a dealership as it always seemed like a dealer was trying to upsell on stuff you didn't need. I had 3 recalls and they handled all in under two hours everyone I passed said hello. This makes we want to purchase my next truck at Suntrup. More

by TRSGD4 Verified Customer Verified Customer

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I would like to sincerely thank the service team and management for their outstanding support and professionalism. They have been a pleasure to work with throughout this process. There has been an ongo management for their outstanding support and professionalism. They have been a pleasure to work with throughout this process. There has been an ongoing issue with a cosmetic sunroof component, which appears to be more decorative than functional, and its original design has made it difficult to keep securely in place. Despite this, the service team has been consistently responsive, addressing the issue promptly each time it occurred. I truly appreciate their patience, persistence, and commitment to finding a lasting solution. It’s clear they have gone above and beyond, and I am grateful for their efforts. Being able to enjoy my sunroof again genuinely enhances my day and brings me a great deal of happiness. Thank you all for your dedication and excellent service. More

by Myra K Verified Customer Verified Customer

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I’ve already shared my experience, but I’m still extremely frustrated that nothing has been resolved. I was contacted again to leave another review, yet I’m still dealing with the same issues and no extremely frustrated that nothing has been resolved. I was contacted again to leave another review, yet I’m still dealing with the same issues and no real support. Within weeks of purchasing my 2021 Nissan Rogue and putting $5,000 down, the vehicle began having problems, including starting issues, malfunction warnings, and failing emissions with an active fault code. I’ve now had to pay out of pocket for a battery, and I’m still left without answers or assistance. What’s most disappointing is the lack of accountability. I’ve reached out and have not received any meaningful response or solution. Being asked to leave additional reviews before addressing the problem only adds to the frustration. More

by MPAPIAN Verified Customer Verified Customer

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My service tech was very professional and courteous. My recall and the works was finished very quickly. Will definitely come back to this dealership. My recall and the works was finished very quickly. Will definitely come back to this dealership. More

by CINDYGOTT Verified Customer Verified Customer

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Fast quick service fast friendly service and the car was finished within the quoted time finished within the quoted time More

by DJABEAR Verified Customer Verified Customer

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The pick up and delivery went very smoothly. The person who picked up my car was very curtious The person who picked up my car was very curtious More

by JMSCHLMN Verified Customer Verified Customer

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Software needs an easier way for the service dept to see that I have a service contract. Standard maint is covered yet I walk in to a charge and need to wait while a new bill is printed. that I have a service contract. Standard maint is covered yet I walk in to a charge and need to wait while a new bill is printed. More

by PATJOBARRY Verified Customer Verified Customer

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The valet service was so convenient! It made getting my recall service and oil change so easy. It made getting my recall service and oil change so easy. More

by MICHELLEWOODRUFF3 Verified Customer Verified Customer

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I went for recall, I WAS NOT TOLD repair wo I ld need to be left,, I ended up leaving car and having to get ride home and to work be left,, I ended up leaving car and having to get ride home and to work More

by BRAUNSHERRY78 Verified Customer Verified Customer

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Thank you for fixing my Ford ext explorer that was authorized by Ford motor company. authorized by Ford motor company. More

by YTIVARG3.14 Verified Customer Verified Customer

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