Sean Johnson

Suntrup Ford Kirkwood responded

It’s fantastic to hear our service surpassed your past visits and earned a 5-star Ford rating. Sean is pleased to have helped make your visit smooth. We look forward to serving you again soon.

Suntrup Ford Kirkwood responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly to discuss this matter. We appreciate your business and hope you will give us another opportunity to serve you.

Suntrup Ford Kirkwood responded

It’s great to know our team kept you informed throughout your Ford Bronco Sport’s service and made it easy to reach us. Sean and the service team appreciate your recognition. We look forward to helping you again.

Suntrup Ford Kirkwood responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Suntrup Ford Kirkwood responded

Thanks for sharing your experience with scheduling and communication. We’re glad your Ford Mustang Mach-E was ready sooner than expected. Let us know whenever you need service again.

Suntrup Ford Kirkwood responded

Thank you for sharing your experience. We’re glad Sean guided you through the extended warranty repair and helped save nearly one thousand dollars. We appreciate you trusting us with your Ford Focus and look forward to supporting you in the future.

Suntrup Ford Kirkwood responded

Sean is delighted to hear that the at-home repair for your Ford Edge saved you time. Thank you for the five-star rating.

Suntrup Ford Kirkwood responded

Hi Nico, Thank you for taking the time to leave your feedback. I'm glad to hear that your interactions with our mobile technician and with me were positive. However, I'm sorry to hear that the camera concern was not fully resolved and that you left feeling frustrated with the recommendation for additional diagnostics. While recall repairs address specific components and conditions outlined by Ford, there are situations where additional diagnosis may be necessary if symptoms persist or if another issue is contributing to the concern. That said, we understand how disappointing it is when a problem reoccurs shortly after service. We value your business and would appreciate the opportunity to review your visit in greater detail. Please feel free to contact me directly so we can discuss what happened and determine if there is anything further, we can do to assist. Thank you for your feedback. Sean Johnson sean@suntrupfordkirkwood.com

Suntrup Ford Kirkwood responded

It’s great to hear our turnaround time for The Works on your Ford Bronco Sport surpassed your past experiences. Sean will be pleased by your feedback. Thank you for the five-star rating.